Accounts Receivables Analyst - Chennai

The major function of this position is:

The position will be responsible for the collections of A/R meeting all customer service level goals such as efficient new customer setup efficient payment application answering account calls with aloha and efficiently monitoring of credit hold as well as promoting a different and positive approach to accounts receivable that reflects the Maui Jim way of doing business. Position will require strong analytical skills as well as a process improvement approach to all areas of the business.

The principle responsibilities and duties of this position are:

• Manage the Accounts Receivable collection process.
  
• Monitor and review the accounts receivable aging report and work together with the Operations Director Managing Director and Account Managers to collect past due balances.
  
• Post customer payments daily in a timely and accurate manner through FEBAN.
  
• Prepare monthly A/R summaries and past due reports for management. Keep management informed on account statues and any issues impacting collection efforts.
  
• Correspond with past due accounts and customers to make arrangements for past due balances. Develop a multifaceted approach to collections including conducting outbound telephone collection calls faxes emails and letters etc.
  
• Perform timely reconciliation of customer account balances. Monitor key and high maintenance accounts including inhouse accounts.
  
• Send daily collection report to the sales reps.
  
• Monitor accounts on a continual basis to ensure credit worthiness. Monitor credit limits to ensure accuracy.
  
• Work closely with the Operations Director to ensure Customer Satisfaction and process efficiencies.
  
• C form follow up with customer.
  
• Review and research credit applications for new accounts including credit references bank references processing credit reports and interfacing with the Account Managers.
  
• Perform the setup of the new account within SAP. File necessary new account paperwork in permanent file.
  
• Provide backup for AP entry as needed.
  
• Provide backup for customer service to cover as needed (annual leave coverage etc.)
  
• Assist with any special projects within the DC
  
• Perform other work related tasks as requested or required by operations director.
  

Requirements

• University degree with 5 years in Collections or Customer Service/Sales Support.
  
• SAP knowledge preferred.
  
• Industry experience & knowledge of customer base is preferred.
  
• Fluent in English Tamil and Hindi
  
• Proven ability to protect confidentiality of sensitive materials and knowledge
  
• General accounting knowledge
  
• Strong analytical and problem solving skills: ability to analyze data understand trends & develop recommendations for action based on the analysis
  
• Negotiation and conflict resolution skills
  
• Effective time management & prioritization skills
  
• Strong customer service skills
  
• Attention to detail
  
• Dependable
  
• Team player
  
• Aloha Spirit!
  
• Effective communication skills in various business contexts
  
• Capacity to sit comfortably for extended periods.
  
• Proficiency in using a PC
  
• Adaptability to fastpaced work environments.