Patient Coordinator

Overview:

• Coordinate patients as contact window from production start
  

Fixing the appointments and schedule with patients

Call patients before the accommodation day to verify the appointment

Communication with patients/visitors directly by referring inquiries

• Receptionist Operation
  

Services to visitors by greeting welcoming and directing them to the relevant personnel or department appropriately.

Customer support operation

Answering the patient concern

Communication with the related department and obtaining solutions for a technical concern from the patient.

Providing solutions and answers to patients in accordance with their questions.

Customer success operation

Boosting lifetime customer value and annual recurring revenue.

Inspiring customer loyalty and retention.

Reducing churn

Requirements

• Must have a Bachelors Degree (any related course)
  
• At Least 2 years of Customer Service Experience including management of payment
  
• Strong verbal and written communication skills & Selfmotivated selfdisciplined
  
• Available telecommunications system familiarity with relevant software and tools for travel reservations and banking tasks is desirable
  
• Strong IT skills and be proficient in using office productivity tools including word processing spreadsheets and email systems
  
• Experience in handling Receptionist tasks
  
• Should be customer centered and possess professionalism and confidentiality
  
• With experience sales are a plus.