Customer Success Spe....
Customer Success Specialist
Posted on :
19-06-2024
Employer Active
1 Vacancy
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Jobs by Experience
1-3years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
19-06-2024
Job Description
About the Client:
Open Loop Health is a leading healthcare organization committed to providing exceptional services to our patients and communities. We specialize in delivering highquality care through our network of providers and facilities. Our mission is to revolutionize the healthcare experience by ensuring accessibility affordability and quality care for all.
Responsibilities:
- Support and actively participate in all aspects of the client s unique program including proactive communication issue identification resolution and reporting.
- Manage client expectations by comprehensively understanding the client agreement and ensuring alignment with OpenLoops services including compliance with Service Level Agreements (SLAs).
- Provide exemplary customer service focusing on resolving client and patient issues promptly and effectively.
- Act as a proxy for the Customer Success and Implementation Manager in various meetings and workflows including legal customer success and communications.
- Demonstrate proficiency in multitasking and problemsolving.
- Execute tasks with meticulous attention to detail maintaining a sense of urgency and effective communication to keep clients informed of all relevant updates.
- Continuously enhance existing processes to improve products and services.
- Enhance team efficiency by devising optimal processes incorporating technology and human resources.
- Enter accurate and detailed updates into support systems such as Zoho Desk Zoho Phones and Healthie ensuring data entry integrity.
- Collaborate with various OpenLoop teams including Clinical and NonClinical Patient Support and Customer Success to deliver comprehensive support.
- Assess complex needs and coordinate with internal resources to support partners care delivery systems effectively.
- Identify gaps in knowledge and provide training to clinicians on essential requirements for service provision.
- Exhibit excellent written and verbal communication skills.
- Possess strong phone etiquette and the ability to multitask efficiently accessing relevant information assessing situations determining next steps and communicating effectively with patients.
- Ensure all appointments/visits are completed to customer satisfaction paying meticulous attention to detail and adhering to correct time zones.
- Ensure the ongoing effectiveness of current technical workflows and promptly escalate issues as necessary.
Requirements
Benefits
WHAT WE OFFER:
Great Place to WorkCertified Company
Premium HMO
Holistic employee experience
Workfromhome and hybrid work setup
Rewards and incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program
1+ years of experience working on projects in a startup or healthcare environment required. English Proficiency: C1 or higher. Proven capacity to learn new technologies for maximum project success. Ability to construct effective emails providing clients and internal stakeholders with all necessary background and project updates. Ability to thrive in a rapidly changing, high-energy, high-expectations environment. Excellent written and spoken communication skills. Energetic, mature, positive attitude conducive to working well independently and with a team. Proven track record of taking initiative. Ability to manage multiple projects and tasks while staying organized and efficient. Must have Fiber Optic internet with at least 25 Mbps bandwidth Must have a backup desktop or laptop with the latest OS Must be amenable to reporting to our Makati and BGC office as required
Employment Type
Full Time
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