DMS Engineer iManage Work 10 client and server iManage RAVN indexing -REMOTE

100% REMOTE ROLE

Position: DMS Engineer

Location: Chicago IL

Duration: 612 Months

The DMS Engineer is responsible for the design support and ongoing operation of the Firm s document management system built on technologies from iManage. The position serves to drive change in technology and process to bring bestinclass functionality supportability and security to the DMS infrastructure.

ESSENTIAL FUNCTIONS (This list is not exhaustive and may be supplemented and changed as necessary.)

Design: Designs and implements new technologies and features with guidance from Architecture and/or Project Management. Leads initiatives within the team to improve systems and processes.

Support: Provides thirdlevel support to attorneys and staff. Works directly with users to advise on complex workspace organization or security requirements. Documents common troubleshooting steps for first and secondlevel support teams. Provides 24x7 oncall support on a rotating basis.

Operations: Performs document workspace and user administration. Executes routine and preventative system maintenance and implements changes to address production issues. Regularly participates in monthly offhours maintenance windows.

QUALIFICATIONS

Education Work Experience Skills

Bachelor s degree preferred.

Five (5) years of direct experience engineering and supporting an iManage document management environment.

Excellent written and verbal communication skills. Ability to clearly convey information to a broad audience from individual attorneys and staff to IT leadership.

Strong relationshipbuilding skills both within and across teams.

Aptitude for identifying issues and a curiosity to understand their underlying cause.

Ability to drive incremental change and improvement while balancing multiple projects and initiatives.

Experience working in a legal environment or strong familiarity with document management issues affecting legal firms.

Candidates must be compliant with US laws and regulations for accessing information subject to ITAR.

Technologies/Software

iManage Work 10 client and server

iManage RAVN indexing

iManage Communication Server

iManage Mobility Server and iOS client

iManage Insight

Knowledge of SQL query structure and iManage database schema. Ability to create reports or perform operations against the DMS SQL environment.

Experience with the iManage programming API and scripting administrative tasks via Powershell preferred.

WORK ENVIRONMENT

This position requires an ability to work offhours when needed. Applicants must be able to provide 24x7 oncall support on a rotating basis and participate in monthly maintenance windows.

This job operates in a hybrid workplace model. Inoffice work is in a professional office environment and a highspeed internet connection is required to connect to our systems when working from home.