Our client with 15 years of Experience and over 600 Fortune Customers globally they are the trusted Oracle Partner for Business Transformation and Technology Solutions specialized in PeopleSoft HCM Cloud Taleo CRM Application Development and Automation is looking for a Success Manager to join its innovative team in India.
Job role: Success manager
Location: Banglore
Job Responsibilities:
Acting as a trusted advisor understanding customer needs and goals. Ownership of multiple project accounts Proactively identifying and resolving customer(s) issues Handling the Project Team and ensuring Project Deliverables Monitoring customer health and proactively addressing churn risk Tracking key customer success metrics and reporting on progress Educating customers on best practices Work directly with the Project Team to plan and execute scheduled activities. Create and execute project work plans and revise them as appropriate to meet changing needs and requirements. Actively monitor and track progress toward objectives and project scope Plan and schedule project timelines and milestones. Identify tasks and resources needed assign individual responsibilities and manage resources on assigned tasks. Facilitate team and user meetings effectively. Ensure project documents are complete current and stored appropriately. Identifying upsell and crosssell opportunities to increase customer lifetime value
Required Experience:
More than 14 Years experience working in Oracle Landscape. Strong communication and interpersonal skills Ability to build trust and rapport with customers Excellent problemsolving and analytical skills Proactive and resourceful approach Deep understanding of the companys product or service Customercentric mindset Proven experience in customer success or project management (or both) Strong understanding of project management methodologies (e.g. Agile Waterfall) Excellent communication interpersonal and relationshipbuilding skills Ability to manage multiple priorities and deadlines in a fastpaced environment Proactive resourceful and datadriven approach to problemsolving Deep understanding of the companys product or service Strong interpersonal skills. Strong track record of meeting project objectives. Ability to adapt to shifting priorities demands and timelines through analytical and problemsolving capabilities.
Client Overview:
Our client with roots in US and UK and branches all over India and a 15 years of Experience and over 600 Fortune Customers globally they are the trusted Oracle Partner for Business Transformation and Technology Solutions specialized in PeopleSoft HCM Cloud Taleo CRM Application Development and Automation is looking for a Success Manager to join its innovative team in India.
Interested candidates send your resume to
