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Job Location drjobs

Un - India

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Job Description

Contact Details:
1.Poonam Khandelwal
Email:
Cell: (732)/ Ext.408
2.Sandeep Bisane
Email:
Cell: (732)
3.Savitha Chinnappa
Email:
Cell: (732)
Job Title: Program Manager
Location: Mountain View CA (Day one onsite)
Duration: Long Term
Years of Experience: 10 Yrs.
Required Hours/Week: 40
Notes:
  • Need candidates with prior Google experience
  • Must Have google Ads Experience
  • Job Description :
  • Are you experienced in running programs that introduce change and take an organization to the next level Are you familiar with collaboratively creating and documenting new ways of working new tools and procedures Are you good at working with crossfunctional teams and a mix of internal and external corporate stakeholders Then we would like to hear from you!
  • As Program Manager you will run pilot programs and scale programs that introduce new tools and procedures to a globally distributed team.
  • You will lead and track a continuous iteration and improvement process to scale operations to new levels. Interfacing with multiple vendors you will empathize with each third party to understand their strengths and gaps to help them adopt new standardized processes and tools to get their feedback and insights into how to make the overall operations stronger.
  • Required Skills and Experience:
  • Experience in the business operations realm in a technology company
  • Experience in dealing with corporate clients and with external vendors
  • Experience in creating new operational procedures (SOPs) processes documents and solutions in corporate environments with a high level of ambiguity
  • Expertise in developing processes and driving programs using short development cycles MVPs and rapid iteration
  • Customer and solution orientation ensuring that client needs are understood and satisfied
  • Solutions ownership mindset: not just being an operator
  • Be independent and able to navigate ambiguity
  • Bigpicture and detail orientation at the same time: zoom out for the holistic look while also able to get into the weeds to understand all the details
  • Effective communicator: written and oral across cultures and role profiles
  • Preferred Skills and Experience:
    • Strong asset: experience with vendorclient engagements (as a client or vendor) in the following fields: localization human computation data labeling content moderation customer service (CX) call centers temp staffing
    • Strong asset: working with subject matter experts in different realms and with software engineers (giving feedback on usability issues bugs software maturity issues user insights)
    • Expertise in change management
    • Understanding of how to manage and investigate escalations through root cause analysis (RCA)
    • Knowledgeable in survey design or research methods
    • Experience in training development and delivery
    • Experience with vendor management staffing and resource allocation by vendor suppliers
    • Experience in the digital advertising field and some understanding of ads ad content moderation ad safety fraud bots
    • Understanding of remote work and globally distributed teams
    • Understanding of Six Sigma risks assessment and risk management practices and tools
    • Experience in dealing with data (analyzing data creating reports) basic SQL scripting/ coding for statistical analysis

    Employment Type

    Full Time

    Company Industry

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