Customer Service RepresentativeOperations Assistant -

LOOKING FOR FILIPINO CANDIDATES

Position : Customer Service Representative/Operations Assistant

Work Hours (Client) : 9AM to 5PM EST Mon Fri

Holidays : TBD

Pay Range : $1000 $1200/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Duties and Responsibilities:

We are seeking a proactive and personable Customer Service Representative/Operations Assistant to join our team. This role requires a detailoriented individual who thrives in a fastpaced environment and is passionate about providing exemplary customer support while assisting with daily operations.

• Assist in managing daytoday operational aspects of customer service and the direct assistant to the Manager of Marketplace Operations & Customer Service Manager
• Respond to customer inquiries via email chat and phone with efficiency and accuracy.
• Process orders forms applications and requests from customers.
• Document customer interactions transactions comments and complaints.
• Ensure customer satisfaction by providing timely and accurate information.
• Collaborate with other departments to resolve customer issues.
• Support product management with inventory descriptions and presentation on the platform.
• Assist with marketing campaigns including email outreach and updating data points

Minimum Requirements:

• At least 2 years of customer service experience
• At least 2 years of data entry experience
• Experience in Excel or Google Sheets
• Excellent communication skills both written and verbal.
• Strong problemsolving abilities.
• Proficiency in using customer service software CRM systems and ecommerce platforms.
• Ability to handle and resolve customer complaints and issues in a professional manner.
• Basic understanding of product inventory and order processing.
• Comfortable using various communication tools (e.g. email live chat phone).
• Strong organizational and multitasking skills.
• Ability to work independently as well as part of a team.
• Attention to detail.

Preferred (but not required) qualifications:

• Experience in Netsuite
• Experience in Helpdesk or Zendesk
• Knowledge or Experience in marketplaces like Amazon Vendor Central Seller Central WFS Target Home Depot etc