Digital Experience Analytics Expert with Medallia tool

Hi

Hope you are doing well !! My name is Arun from Siri Info Solutions. I am sharing one urgent job opportunity with you kindly go through it and let me know if suitable for you.

Title: Digital Experience Analytics Expert with Medallia tool

Location: New York NY

Duration : FullTime Role

Job Description:

TCS is looking for resources with experience in DXA (Digital Experience Analytics) and Survey Expert to manage and optimize our customer feedback systems using Medallia tool. We are looking for resource who have experience in deploying managing and analyzing customer surveys as well as a deep understanding of digital experience analytics responsible for enhancing customer experience strategy by providing actionable insights and recommendations.

Experience Required Experience with Medallia and Digital Experience Analytics

Roles & Responsibilities

Medallia Management:

Configure and administer the Medallia platform to collect analyze and report customer feedback.

Design and implement survey programs tailored to various customer touchpoints.

Ensure the accuracy and integrity of data collected through the Medallia system.

Digital Experience Analytics:

Monitor and analyze digital customer interactions across web and mobile platforms.

Utilize DXA tools to track user behavior identify pain points and recommend improvements.

Develop and maintain dashboards and reports that highlight key metrics and insights.

Survey Design and Analysis:

Create and deploy surveys that capture the voice of the customer effectively.

Analyze survey data to uncover trends patterns and actionable insights.

Present findings to stakeholders and recommend strategies to improve customer satisfaction.

Collaboration and Stakeholder Management:

Work closely with crossfunctional teams including marketing product development and customer service to align on customer experience goals.

Provide training and support to internal teams on using Medallia and interpreting data.

Regularly communicate insights and updates to senior management.

Continuous Improvement:

Stay updated with the latest trends and best practices in customer experience management and digital analytics.

Identify opportunities for process improvements and enhancements to the Medallia platform and other DXA tools.

Generic Managerial Skills Collaboration and Stakeholder Management:

Work closely with crossfunctional teams including marketing product development and customer service to align on customer experience goals.

Provide training and support to internal teams on using Medallia and interpreting data.

Regularly communicate insights and updates to senior management.

Continuous Improvement:

Stay updated with the latest trends and best practices in customer experience management and digital analytics.

Identify opportunities for process improvements and enhancements to the Medallia platform and other DXA tools.

Best Regards

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