Customer Support Agent

In collaboration we areworking with a leading multinational technology BPO business which is looking to recruit an Italianspeaking Customer Support Agent for their offices in Lisbon.

Location: Lisbon Portugal

Employment type: Fulltime

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Assist creators of a video content platform using multiple channels as assigned depending on the need (incoming telephone calls emails and chat)
• Identify issues the clients are facing handle complaints provide solutions and alternatives guide customers within the time limits
• Use cheat sheets guides and protocols provided during the training
• Ensure customer satisfaction and provide professional customer support
• Identify when the issue should be reassigned to another department
• Collaborate with other agents or teams in case of more complex cases
• Document each action taken in a CRM system in detail.

REQUIREMENTS:

• Native/fluent in Italian both oral and written. Fluent in English (at least B2 level)
• Possess excellent writing and verbal communication skills to simplify technical language for nontechnical users
• A resourceful and stressresilient personality that can adapt and remain calm in all situations
• Good listening skills and ability to empathize with others
• Ability to solve issues in a timely manner
• Ability to work independently while being a team player at the same time
• Ability to cover shift rotation and be on time at the office.

BENEFITS:

• Excellent remuneration package based on experience skills and performance
• Be part of a dynamic and creative team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Relocation support.
• MonFR between 8AM and 6PM/Santos office