Project Director

Who We Are

Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide. We’ve helped transform hundreds of MSPs & solution providers worldwide! With our collection of tenured experts, we provide an elevated managed service experience for a variety of clients. At Jolera, we treat each MSP partner with specialized care and uniquely organize our products for your individual business needs.

Who You Are

• Work with Jolera Operations/Architects/Leadership to plan for customer technology needs.
• Facilitate technology planning sessions with appropriate customer constituents.
• Ensure timely and regular reporting updates and go forward discussions.
• Map and build internal external awareness of customer current state versus optimal state.
• Collaborate with customer executives and leaders to build and execute IT Strategic Plans.
• Provide Management of Onboarding, Projects and other Initiatives, connecting the dots internal to Jolera as well as with customer and external constituents.

• Maintain and manage customer agreements and negotiations.
• Facilitate and coordinate action on customer concerns.
• Direct and administer customer invoicing and reporting.
• CRM filled with up-to-date customer information (company details, contacts, opportunities)

• Routinely meet with key stakeholders and influencers
• Direct Jolera Management in customer engagement needs
• Facilitate third party relationships
• Stay apprised of customer business activity.
• Ensure receipt of event invites, holiday/occasion gifting

• 10+ years of work experience in the related field in relation to Information Technology.
• Strong knowledge of market research, sales and negotiating principles.
• Strong knowledge of MS Office, and CRM Software.
• Excellent communication, and presentation skills as well as the ability to build relationships.
• Strong organizational, and time-management skills.
• Academic background in business administration, sales or marketing.
• Understands and demonstrates high-touch customer service/sales/relationships.
• Is dynamic enough to build relationships and communicate effectively with senior and mid-level managers.
• Understands IT broadly enough to have a conversation and position themselves as a go-to-advisor
• Knows when to say “no” or “help”
• Is sufficiently resourceful and able to track multiple moving targets

What We Offer

• Hybrid work opportunity.
• Competitive compensation & benefits package
• Company Perks
• Company events, recognitions, and celebrations
• Career development and growth opportunities