Customer Support Advisor - Finnish

About the Role:

Location Remote based in Portugal

Terms Permanent Contract / FullTime 40h weekly

Schedule Monday to Friday 8h shifts covering 8am 6pm

This is an exciting opportunity for an experienced Customer Support Advisor Finnish Speaking. This is a permanent work from home position based in Portugal

Successful candidates will be supporting our amazing partner Oura Health makers of the renowned Oura Ring. The Oura Ring is a smart ring used by over 1 million people globally to track the likes of stress illness detection womens health heart rate and more.

This is your chance to join a great global team across Europe and North America and power up your skills by tackling and troubleshooting complex issues. There will be many opportunities for growth within this role and the opportunity to support global customers.

Otonomee is an early stage fast growing business and this is an opportunity to join at a very exciting time.

Tasks

What youll be doing

Customer Support:

• Resolve customer issues related to purchase orders shipping set up connectivity and warranties with precision.
• Provide attentive responses to customers that incorporate a thorough understanding of their concerns and offer stepbystep guidance and solutions to satisfy questions or remedy issues

Customer Interaction:

• Deliver premium customer service through chat email and phone channels.
• Respond to inquiries troubleshoot problems and provide information with a focus on exceeding customer expectations.

Proactive ProblemSolving:

• Anticipate and address potential issues preventing disruptions before they impact the customer experience.
• Collaborate with other teams to identify recurring problems and contribute to continuous improvement initiatives.

Product Knowledge:

• Maintain uptodate knowledge of our clients products and services to effectively assist customers.
• Contribute to the creation and updating of knowledge base articles for internal and customer reference.

Empathy and Communication:

• Demonstrate empathy and active listening skills during customer interactions.
• Communicate complex concepts in a clear and understandable manner.

Quality Assurance:

• Adhere to established quality standards in all customer interactions.Participate in regular training sessions to stay abreast of industry developments and enhance skill sets.

Requirements

About you

Minimum Qualifications:

• Finnish Native or C1/C2 and English B2 or above
• Minimum of 12 years of proven experience in Customer service with a focus on live interactions in chats emails and/or phone channels
• Have a growth curious mindset and ability to adapt to changing policies and guidelines.
• Ability to work independently and collaboratively in a fastpaced environment.
• Proficient in troubleshooting orders shipping connectivity and operational issues.
• Excellent written and communication skills
• Experience in supporting US and or/UK customers and advantage
• Possess a passion for delivering excellent customer service and a commitment to exceeding customer expectations.
• Demonstrate ability to handle challenging customer interactions with professionalism.

Benefits

What you get in return

• Fully Remote work based in Portugal
• A competitive salary
• An Oura Ring so that you can provide great customer support.
• Internet Allowance of 20 euros per month
• Meal Card Allowance of 7.63 Euros per working day
• A Permanent Employment Contract
• Equipment provided
• Home office allowance (Once off pay and claim to help you set up your home office)
• A Buddy on joining
• Online Gym and Wellbeing Studio.
• The opportunity for professional growth.
• Fun company events and team outings.
• Autonomy and Responsibility

About us

Founded in 2020 Otonomee is one of the worlds first purpose built remote first outsourcing companies (BPO) who provides partner companies with outsourced sales and customer support solutions.We design build and operate outsourced people and technology solutions for growing businesses. Our solutions help customers protect their brands as they grow their customer base move into new markets and find efficiencies to support their growth.We leverage the benefits of a remote first model to attract talent from a wider talent pool and are achieving industry leading retention levels for our partners. Our service is available 24/7 in all European languages. We currently support partners operations in Ireland the US UK and across Europe.

Otonomee is committed to encourage equality diversity and inclusion in the workplace promoting dignity and respect for all. We welcome your unique talents and contributions our inclusive culture inspires us to be curious be bold and speak openly. We strive for an inclusive culture where we all can feel respected valued and connected Together we grow