Call Center Associate

Job Title: Call Center Associate

Location: Jersey City NJ
Department: Customer Service

Job Summary:

We are seeking a highly motivated and customerfocused Call Center Associate to join our team. The ideal candidate will have excellent communication skills a friendly and professional demeanor and a passion for providing exceptional customer service. As a Call Center Associate you will be the first point of contact for our customers handling inquiries resolving issues and ensuring a positive customer experience.

Key Responsibilities:

• Customer Interaction: Answer inbound calls respond to customer inquiries and provide accurate information regarding products and services.
• Issue Resolution: Resolve customer issues efficiently and effectively escalating complex problems to appropriate departments as necessary.
• Followup: Conduct followup calls to ensure customer satisfaction and address any lingering concerns.
• Knowledge Update: Stay updated on product knowledge company policies and industry trends to provide accurate and timely information to customers.
• Team Collaboration: Work closely with team members and other departments to ensure a seamless customer service experience.
• Performance Metrics: Meet or exceed key performance indicators (KPIs) such as call handling time customer satisfaction scores and firstcall resolution rate.
• Compliance: Adhere to all company policies and procedures including data protection and confidentiality guidelines.

Qualifications:

• High school diploma or equivalent; some college coursework preferred.
• Excellent verbal and written communication skills.
• Strong problemsolving abilities and attention to detail.
• Proficient in using CRM software and other computer applications.
• Ability to multitask and manage time effectively in a fastpaced environment.