French Speaking Technical Support

Company: Premier Technology Company
Location: Lisbon Portugal
Work Arrangement: Hybrid (Combination of Onsite and Remote Work)

Overview:

We are seeking a dedicated and customercentric FrenchSpeaking Technical Support Representative to join our team in Lisbon. This hybrid role provides the flexibility of working both from home and onsite. As a Technical Support Representative you will be pivotal in resolving technical issues for our Frenchspeaking customers ensuring they receive topnotch service and support. This position is perfect for those passionate about technology and committed to outstanding customer service.

Responsibilities:

• Customer Assistance: Deliver firstlevel technical support to Frenchspeaking clients through phone email and chat. Ensure prompt and positive responses to customer inquiries.
• Troubleshooting: Identify and resolve technical problems providing stepbystep guidance to customers. Escalate complex issues to higherlevel support when necessary.
• Record Keeping: Accurately document customer interactions and technical issues in our CRM system. Ensure comprehensive logging for smooth followup and analysis.
• Team Collaboration: Work closely with other support teams escalating issues as needed to ensure swift resolution. Coordinate with various departments to address customer queries effectively.
• Customer Feedback: Collect and relay customer feedback to relevant departments to help improve products and services. Participate in team meetings to share insights and suggestions.
• Continuous Learning: Regularly update your technical skills and knowledge through companyprovided training sessions. Stay informed about new products services and technologies.
• Service Excellence: Aim to meet or exceed key performance indicators (KPIs) and service level agreements (SLAs). Focus on achieving high customer satisfaction and quick resolution times.

Requirements:

• Language Proficiency: Nativelevel French and at least B2 level English. Excellent communication skills in both languages.
• Eligibility: Must have EU citizenship or a Portuguese residence card.
• Experience: Previous experience in technical support or customer service is preferred but not required. Comprehensive training will be provided.
• Technical Skills: Basic understanding of technology with a willingness to learn new tools and systems. Ability to quickly grasp technical concepts.
• Communication: Strong skills in communicating with customers and team members. Ability to explain technical issues clearly and concisely.
• ProblemSolving: Strong analytical and problemsolving skills. Ability to resolve issues efficiently and independently.
• Adaptability: Comfortable with a hybrid work model balancing remote and onsite work. Flexible and adaptable to changing work environments and schedules.
• Customer Focus: High level of customer service orientation with a proactive approach. Ability to empathize with customers and meet their needs effectively.

Benefits:

• Competitive Salary: Attractive salary package with regular performance reviews.
• Performance Bonus: Additional bonuses based on performance rewarding your hard work and achievements.
• Meal Allowance: Daily allowance to cover meal expenses during working hours.
• Transport Allowance: Assistance with transportation costs to ease your commute.
• Health Insurance: Comprehensive coverage to ensure your health and wellbeing.
• Relocation Package: Financial assistance for candidates relocating from abroad including up to 400 EUR for flight and support in finding accommodation.
• Professional Development: Opportunities for continuous learning and career advancement. Access to training programs and development resources.
• WorkLife Balance: Benefit from the flexibility of a hybrid work model and a supportive environment that values worklife balance.

How to Apply:

Interested candidates should send their resume in English to with the subject line FrenchSpeaking Technical Support Representative Lisbon. Please include a cover letter detailing your interest in the role and how your skills and experience align with our requirements.