Learning and Development Business Partner

Learning and Development Business Partner

Location: Glasgow

Hours: Monday to Friday 9am to 5.30pm

Salary: up to 45000 DOE

Who we are

Kura is a global CX outsourcer. Kura provides awardwinning outsourced (and insourced) contact centre solutions across UK and South Africa. Its software subsidiary Inisoft develops advisor desktop solutions with full omnichannel capabilities sold globally. Kura & Inisoft create and provide services and solutions to over 50 clients across many industry verticals.

We are building a culture that shifts the mindset from focusing on things and stuff to people and behaviour. We call this process Crossing the Bridge.

Tasks

We are currently looking for a highly motivated and experienced Learning and Development Business Partner to join the Learning and Development team and would and play a crucial role in supporting Kuras Vision is to be recognised as Unrivalled in Developing People.

This role will require strong management & coaching skills with the ability to oversee all training activity. Regular observations and feedback will be conducted with all Trainers and Campaign Specialists along with upskilling and coaching.

• Design and deliver upskilling for Trainers and Campaign Specialists.
• Hold and implement the training governance process across all depts.
• Observation and development on all training delivery to ensure progression of skill and knowledge is kept fresh.
• Support bid design.
• Redesign of training materials in line with engagement focus.
• Liaise with key stakeholders to support business strategy.
• Support all change initiatives.

Requirements

• Interpersonal skills (ability to plan inspire and motivate others) can demonstrate experience of this.
• Indepth knowledge of the training cycle.
• Proven experience of managing an operational training function.
• Outsourcing experience highly desirable.
• Ability to coach demonstrable evidence of this.
• Proven experience of managing a high performing learning and development team.
• Proven experience of identifying training gaps and designing effective training interventions to meet business goals.

Benefits

• Recognition programme and Loyalty Award Scheme.
• Hybrid working.
• Enhanced CSP & Maternity/Paternity Scheme.
• Pension.
• Employee Assistance Programme a free and confidential personal support service that is available to you 24 hours a day.
• And much more.

If you want to be part of a team where you will have the opportunity to grow & develop personally helping to shape and drive our business forward then this could be the right role for you.

To apply click the apply button or contact the team by phone at 0.