IT Support Technician

Currently we have an opening for IT Support Technician with our direct client at Middle River MD 21222. If you are interested you can share your resume with us

Job Details:

Job Title: IT Support Technician

Location: Middle River MD 21222

Duration: 12 Months (with long term)

Interview: Face to Face Interview

Responsibilities

• Communicates with all levels of customers
• Installs and configures applications and other supported software packages
• Performs basic troubleshooting and triage of computers via remote computer access and phone
• Resolves routine issues and problems related to hardware and software
• Creates tickets for all problems called into the Technology Helpdesk
• Quickly escalates issues and problems that are not resolvable as necessary
• Assists clients with resolving device related issues via telephone support
• Helps determine technical needs of supported systems
• Participates as team member on projects
• Records activities in the service desk software system
• Communicate technical issues risks and approaches to clients
• Performs other duties as assigned.

Qualifications

• Possession of a high school diploma or an appropriate equivalent plus one year of experience in an inbound call center environment
• Two years installing configuring maintaining and troubleshooting personal computers and related equipment operating systems and software applications preferably in a large multisite agency
• Possession of a valid class C Maryland drivers license or an equivalent is required
• Knowledge of computer operations and support
• Skill in installing configuring maintaining and troubleshooting operating systems software applications and cabling components
• Skill in providing technical assistance guidance and training to users of varying levels of skills and abilities
• Skill in establishing and maintaining effective working relationships
• Skill in effectively prioritizing assignments and tasks Skill in communicating clearly and effectively
• Ability to provide consistent quality customer service
• Ability to deescalate customers
• Ability to maintain confidential information.