Senior Manager - Inside Sales

Company Overview ALC is a leading Italian manufacturer and supplier of thermo adhesives powder web & film serving various industries such as technical textiles nonwoven footwear transfer printing automotive garments filtration building composite and carpet. We are committed to providing innovative solutions exceptional quality and outstanding customer service.

Position Overview We are seeking a dynamic and resultsoriented Inside Sales Executive to join our Thermo Adhesives Business team. The ideal candidate will have a passion for sales excellent communication skills and a keen understanding of thermo adhesive products and applications. As an Inside Sales Executive you will play a crucial role in driving sales growth building customer relationships and ensuring customer satisfaction within our Thermo Adhesives Business.

What You Will Do

Business Development and Sales:

Lead Generations & Qualifications

Upselling to Current Customers

Sales Pipeline Management

Customer Relationship Management:

Develop and maintain strong relationships with new and existing customers.

Conduct regular followups to ensure customer satisfaction and address any concerns.

Handle customer complaints and provide appropriate solutions promptly.

Maintain strong longlasting customer relationships through exceptional service.

Achieve and exceed sales targets Procurement:

Manage import purchase requirements

Oversee domestic purchase processes to ensure timely availability of materials.

Sales Operations Management :

Order Management processing of Orders to Sales Order Invoice creations.

Logistics Management: Collaborate with the logistics team to optimize delivery schedules.

Maintain accurate records of sales activities customer interactions and transactions.

Monitor and analyse sales data to identify trends and opportunities for improvement.

Prepare sales reports and forecasts for management review.

Coordinate sales meetings events and training session.

LOCATION H.O 25 Dakhinee CoOperative Housing Society

Kolkata 700105 WB India

business development,Lead Generation,Customer Relationship Management (CRM)