Service Desk Technic....
Service Desk Technician
Posted on :
13-06-2024
Employer Active
1 Vacancy
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Job Description
We are looking for an IT Support resource with an active Top Secret Clearance (or active Secret eligible for TS) for a National Security Program.
Job Title: Service Desk Technician
Location: Rosslyn VA
Job Type: Permanent
Responsibilities:
- Monitor and respond to complex technical control facility hardware and software problems utilizing a variety of hardware and software testing tools and techniques
- Provide primary interface with vendor support service groups or internal analysis and support to ensure proper escalation during outages or periods of degraded system performance
- May provide LAN server support
- Demonstrate extensive knowledge of PC/LAN communications hardware/software in a multiprotocol environment and network management software
- May function as lead providing guidance and training for lessexperienced technicians
- Demonstrate skills and experience in data communications troubleshooting
Requirements
- Education Bachelors Degree in a technical or business related field (Mathematics Engineering Computer Science Business Administration)
- IT Support 5 years experience working in Data Center product or program management or business planning partnering with cross functional teams (technical commercial sales policy finance legal etc.)
- Ticketing Experience ServiceNow
- AlwaysOn Support 24X7X365 service/call center support experience
- Clearance Active Top Secret or active Secret Clearance eligible for TS
- Data Center Knowledge of data centers technical engineering requirements
Call Center/Data Center Support 24x7x365 Support ServiceNow PC/LAN
Employment Type
Full Time
Key Skills
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