Client Relations Specialist

About the Role As the first point of contact the Client Relations Specialist will provide exceptional phone and email support to our customers. With superior emotional intelligence the Specialist will skillfully deescalate tense situations and build strong relationships with our clients. This role requires level 1 technical troubleshooting abilities and project management skills.

We champion customerfocused solutions!

This position is onsite and we are looking for individuals who want to be part of our amazing culture!

Essential Functions Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions:

• Provide phone and email support to customers (1015 calls and 2530 emails daily)
  
• Create and manage service tickets to completion
  
• Deliver outstanding customer service
  
• Act as the first point of customer service contact
  
• Develop and nurture customer relationships
  
• Perform soft selling
  
• Schedule preventative maintenance (PM)
  
• Place orders for consumables for customers
  
• Deescalate tense situations
  
• Communicate information across departments
  
• Stay informed about current company policies procedures and directives
  
• Continuously improve support for internal and external customers
  
• Be proficient in the ERP system NetSuite Oracle
  

Competencies

• Initiative
  
• Problem Solving/Analysis
  
• Technical Capacity
  
• Organizational Skills
  
• Communication Proficiency
  
• Ability to retain large amounts of information
  
• Project Management
  

Supervisory Responsibility This position has no direct reports but assists in mentoring peers and other departments as needed.

Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines.

Physical Demands The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. The employee is occasionally required to sit or stand for up to 8 hours.

Travel This position requires 0% travel as needed.

Work Authorization Documentation showing eligibility to work in the United States will be required.

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Requirements

Education and Experience

• High school diploma or equivalent experience
  
• 2 years of customer service experience
  

Skills Required

• Positive attitude and approach to job responsibilities and the team
  
• Proficiency in Microsoft Applications (MS Office Excel PowerPoint Outlook)
  
• Excellent organizational skills
  
• Ability to multitask