ITSM Enterprise ManagerEngineer

Role:ITSM Manager/Engineer

Location: Hybrid (PlanoTX)

Duration:12 months

Responsibilities:

Demonstrated experience in IT operations and IT Service Management position.
Proven experience with IT Service Management and ITIL practices with practitioner certification in Incident Change Release and Problem preferable.
Knowledge of deployment and implementation methodologies (Agile CI/CD Blue/Green Canary) of related technical change management experience.
Experience in project management and knowledge of approaches tools and phases of the project lifecycle.
Solid understanding of the software development lifecycle.
Understanding of configuration management principles.

Qualification:
Looking for ITSM Enterprise Manager/Engineer kind of profile who has exposure working in all the process Incident Problem Change and Release Management. I am looking for candidates with Change Release and problem management combined experience.
Education Level: Bachelors Degree Required
10 years of relevant work experience is required.
ITIL Certification (version 3 or 4) is preferred.
Strong understanding of ITIL best practices.
JIRA Service Management and ServiceNow Required 5 year a minimum.

Description:
What youll be doing:
Work to ensure our ITSM practices around key areas such as Incident Problem Change and Release Management are consistently being followed and processes run smoothly and effectively.
Work to further develop modify and optimize our existing Service Management Practices as appropriate.
Collaborate with business and IT stakeholders to ensure smooth and reliable delivery of software and systems to fulfill business objectives support business processes and ensure business continuity.
Assist the Program/Project Manager and development teams across multiple workstreams in planning maintaining Forward Schedule Release Calendar and timely communication of release schedules artifacts and status to all stakeholders.
Conduct release readiness reviews and milestone reviews lead and coordinate the golive activities including the execution of the deployment plans and checklists.
Ensure that the organizations release controls are documented and well understood by development teams and support teams.
Ensure that all changes are managed in a controlled manner including standard normal and emergency maintenance relating to business processes applications and infrastructure.
Participate/Chair the Change Advisory Board (CAB) and ensure the CAB has the information needed to evaluate changes Providing oversight of expedited and emergency changes ensuring the correct escalation path is followed.
Evaluate all requests for change (RFCs) to determine the impact on business processes and IT services and to assess whether change will adversely affect the operational environment and introduce unacceptable risk.
Ensure that changes are logged prioritized categorized assessed authorized planned and scheduled and are introduced in a controlled and coordinated manner.
Ensure all P1 incidents and selected P2 incidents are resolved appropriately and forwarded through the appropriate problem management process as required.
Coordinating Post Change reviews with the change owners as necessary feeding any followup actions into the Problem Management / Root Cause Analysis (RCA) processes
Participate in the problem management process to get to the root cause of technology problems to improve the availability of systems and manage the endtoend lifecycle of problems.
Analyze incident trending for possible chronic incidents that should be considered for proactive problem management.

P.S My apologies if this is not a relevant role based on the skillset or compensation.

If youre interested in this opportunity please send your resume and cover letter to Provide your companys email or other contact information.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status