Customer Service Representative

Job Title: Customer Service Representative

Duration: 06 months (Possible ext)

Location: Baldwin Park CA

Pay Rate: $32/hour

Summary

This position supports the Customer Service and Sales teams by undertaking a broad range of customer service duties for assigned customers related to OEM and/or repair sales quotations and orders. Duties include pricing quoting purchase order review order entry resolving customer hold issues expediting customer orders and addressing customer inquiries and concerns with the objective of maintaining positive customer relationships within the organization.

Responsibilities

• Act as the primary interface between assigned customers and Sales Engineering Materials Operations and Finance colleagues to support customer needs and business objectives.
• Purchase order review order entry and maintenance and resolution of customer issues.
• Communicate with Sales and Operations personnel to ensure awareness of and alignment with goals and customer needs.
• Review customer contracts specifications purchase orders shipping instructions and other customer requirements and support documentation.
• Maintain files for quotes orders contracts and related customer documents.
• Interact individually with the sales team to identify and clarify information and research needs.
• Customer interfacing specifically as back up with internal requests if Sales team is on the road.
• Performs other related duties as assigned by responsible manager and/or business unit manager

Requirements

• Education: High School diploma required
• College course work in a related discipline preferred
• Experience: 35 years as a Customer Service Representative in OEM MRO / Aftermarket preferred.
• Prior contracts experience is preferred
• Qualifications: Proven team player who has demonstrated capabilities in the following areas: excellent communication presentation and interpersonal skills welldeveloped problemsolving skills; solid organizational skills; and the demonstrated ability to be selfdirected and effectively relate to all levels of an organization
• Attention to detail accuracy is imperative
• Excellent oral and written communication skills
• Ability to be an effective team member and display initiative
• Looking for a handson individual with the ability to see the big picture
• Proven business partnership skills with the demonstrated ability to work in a matrixed organizational environment
• Must be able to manage a high volume of transactions and prioritize work to meet the growing demands of the business
• Ability to work well under pressure multitask and meet deadlines
• Computer skills to include Word and Excel. PowerPoint
• Ability to handle confidential information in a discreet professional manner
• Work hours must be flexible and overtime will be required to meet the demands of the position.
• Aerospace industry experience is a plus
• Must be able to write proficiently read and speak English
• Must be able to communicate in English with customers clearly and concisely
• Must be performed with or without reasonable accommodation.
• Regularly required to sit or stand walk bend and reach with hands and arms
• Regular use of hands/fingers for handling holding grasping and typing on a computer keyboard
• The employee must frequently lift and/or move up to 10 pounds
• Essential Physical Tasks: (List all physical tasks encountered in
• performing essential functions.)
• Must be performed with or without reasonable accommodation.
• Regularly required to sit or stand walk bend and reach with hands and arms
• Regular use of hands/fingers for handling holding grasping and typing on a computer keyboard
• The employee must frequently lift and/or move up to 10 pounds
• Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus