Business Analyst CRM Manager
Posted on :
12-06-2024
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1 Vacancy
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Job Description
The Business Analyst and CRM Manager will play a critical role in setting up and managing the CRM system ensuring effective communication within the team and creating detailed reports on activities and deadlines. This role will also involve creating and managing a database of universities and enterprises conducting market analysis and performing competitor benchmarking. The ideal candidate will have strong analytical skills experience with CRM systems and the ability to manage multiple projects simultaneously.
Responsibilities:
- CRM Management: Set up configure and maintain the CRM system to support the university relations team s needs.
- Communication Coordination: Manage daytoday communications within the university relations team ensuring information is effectively shared and deadlines are met.
- Database Management: Create and manage a comprehensive database of universities and enterprises using the CRM/Project Management Tool.
- Reporting: Develop and generate detailed reports on team activities project statuses and upcoming deadlines providing insights and recommendations for improvements.
- Market Analysis: Conduct thorough market research to identify trends opportunities and potential challenges within the higher education sector.
- Competitor Benchmarking: Analyze competitors offerings strategies and performance to identify areas where Kalvium can gain a competitive advantage.
- Data Analysis: Analyze data from various sources to inform strategic decisions and improve processes within the university relations department.
- Process Improvement: Identify areas of process improvement in collaboration with University Relations Head to enhance the efficiency and effectiveness of the university relations team.
- Collaboration: Work closely with the sales and marketing teams to ensure alignment and support for universityrelated initiatives.
An Ideal candidate:
- Minimum of 2 years of experience in Business Analyst and CRM Role preferably within the education or Edtech sector with a proven track record of meeting or exceeding targets.
- Strong analytical skills with the ability to interpret data and make datadriven decisions.
- Proficiency with CRM software (e.g. Lead Squared Salesforce HubSpot) and project management tools.
- Excellent verbal and written communication skills with the ability to effectively coordinate team activities and manage communications.
- Exceptional organizational skills with the ability to manage multiple projects and deadlines simultaneously.
- Experience conducting market research and competitor analysis.
- High level of accuracy and attention to detail in managing data and generating reports.
- Bachelor s degree in Marketing Business Administration Communications or a related field. A master s degree is preferred.
- A gogetthingsdone attitude as you will be expected to work on many things which would be something you would have never worked on before
- Passion for education and a genuine interest in promoting the Kalvium brand.
- A passion for technology and education
- Good sense of humour :) and Team Work
Kalvium Core Values
Core Value: We obsess over student experience and outcomes above all.
Value 1: We respect and trust each other. We disagree with candour and courtesy
Value 2: We improve things regularly rather than chase perfection
Value 3: We seek out technology leverage to accelerate our mission
Value 4: We are pirates who challenge and change the status quo and enjoy doing so.
Kalvium Benefits
- The opportunity to be part of an impactful movement to transform higher education for the better with a competitive salary
- Challenging role designed to significantly enhance professional profile and skills. You will get the opportunity to work closely with the founders and the founding team.
- An awesome work culture that helps you thrive with the team.
Base Location: Bangalore
competitor benchmarking,strong analytical skills,reporting,experience in conducting market research and competitor analysis,process improvement,database management,verbal and written communication skills,crm management,crm tools,analytical skills,data analysis,organizational skills,communication,communication coordination,project management skills,proficiency with crm software,attention to detail,collaboration,database,market analysis,bachelor s degree in marketing, business administration, communications or related field
Employment Type
Full Time
Key Skills
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