- To represent the Council by providing the first point of contact with customers providing advice and applying sound judgement in assessing their needs across all service areas and resolving their query directly or referring them where a detailed consultation is required.
Fully operational customer service officer. Ability to work in a fast paced and demanding customer focussed environment. Experience of working in a result focussed environment where success is measured against delivery and achievement of service standards. Ability to provide diagnoses and advice on customer queries spanning a broad range of services.