Requirements:
Knowledge/Experience:
- A good understanding of Accounting & Insurance Principles is preferable.
- Proven track record of providing excellent levels of client service across varied processes & stakeholders.
- Knowledge and experience in organizational effectiveness and operations management including the implementation of best practices.
- Broad operations expertise which encompasses coordinating with diverse logistical functions such as operations IT compliance and risk.
- The critical thought process analytical & strategic skills.
- Demonstrated leadership and vision in managing teams and major projects or initiatives.
- Excellent interpersonal skills and a collaborative management style.
Eligibility Criteria
- With a minimum of 12 months of experience in the current role
- Fit between the qualifications and specifications of an existing job opening
- No outstanding performance improvement plan (PIP)
- Should not be under disciplinary sanction
- Should have maintained a rating of 3 or applicable passing rating/score at least two years
Qualifications:
- Any Graduate/ Postgraduate
Skills:
- Excellent verbal and written communication skills.
- Good Interpersonal skills
- Good Analytical skills
Job Description:
Strategy
- Contribute to the creation of the short and longterm Business Unit (BU) strategy in collaboration with relevant stakeholders and execute agreed strategies.
- Contribute to the development of the respective business units client service proposition and service delivery strategy.
Operations Management/Operational Effectiveness
- Ensure operational activities are delivered per the agreed service level agreement.
- Manage workflow handle escalations proactively engage resources to address issues and effectively delegate workload across the leadership team.
- Deliver and contribute assigned operational programs projects and/or services that are of significance to the business unit.
- Align with the Simplify Grow Transform organizational strategy to deliver continual improvement in areas such as risk compliance quality and productivity.
- Build and foster highquality relationships with internal/external stakeholders.
- A proactive approach to identifying stakeholder needs as well as discussing developing and delivering potential solutions.
- Ensure the team adheres to compliance / statutory requirements and operates within the guidelines of internal & external regulators.
- Collaborate with other teams to improve client satisfaction.
People Management/ Development
- Develop effective succession planning for oneself and all critical roles within the team.
- Develop line managers through coaching and team building while serving as an escalation point for operational issues and complaints.
- Work with Human Resources to manage talent recruitment development and retention requirements for the business unit.
- Setting appropriate goals & expectations for the team and conducting periodic and annual performance reviews for all direct reports.
- Build and develop inclusive & diverse teams.
Top Competencies
- Focusing on Clients
- Conflict Management
- Driving Excellence
- Influencing Stakeholders
- Developing Talent
- Adapting to Change
Remote Work :
No