Sales Manager - Dolce amp Gabbana

Scope

• Ensure the achievement of store sales budget
• Responsible for managing the store costs in an effective manner
• Responsible for the overall results of the store working closely with all Managers (FoH and BoH) to ensure that the daytoday activities build into the long term plan
• As a dynamic and inspiring leader manage all activities to achieve store business objectives demonstrating an excellent client experience
• Perform with high integrity in company compliance with Corporate departments
• Be an ambassador of the brand by promoting its values and ambitions within the market place
• Key Holder

Key Accountabilities

• Guarantee the store profitability
• Create the vision and tone for the store while at the same time driving a highly successful and profitable business with the partnership of both Regional/Corporate managements
• Develop and implement business action plans to maximize sales for each product category and clients tier segment
• Maintain a high sell through
• Ensure the implementation and execution of all company initiatives within the store
• Ensure that the highest level of client service is provided motivating and challenging the Staff (FoH and BoH)
• Guarantee the full organization of company assets for both the BoH and FoH guidelines
• Communicate company set KPIs and identify strategies to ensure that the performance standards are met
• Lead daily store meetings to communicate current business trends relevant updates and motivate the store employees to perform
• Manage and support stock levels through direct communication with key business departments
• Assure stock fillin on basics and purchase assortment to achieve store goals
• Lead the CRM processes in order to:
• guarantee the execution of the companys CRM initiatives
• develop opportunities with loyal and potential clients
• Ensure Learning and Development activities for the store employees:
• overseeing training conducted by other Staff members ensuring that product knowledge client service systems procedures and teamwork are adequately covered
• in collaboration with HR L&D preparing individual development plans for the Staff which include clear measurable goals and performance reviews on timely bases
• conducting or supervising monthly coaching sessions with the store employees to review performance and provide constructive timely feedback
• Provide the store schedules and leadership zoning to ensure adequate floor coverage and timely submission of payroll records for all employees
• Recap monthly store performance reporting current business trend to cover every aspect of the business as well as competitors performance
• Monitor store expenses and maintain store operating budget while aiming to reduce overall cost
• Oversee the processing of daily incoming and outbound merchandise requests and shipments