ACVCSupport Engineer

Job title: AC/VC Support Engineer

Location: London UK

Duration: 6 month contract with Inside IR35

Working Model: Onsite

UCC JD – High level Operational support

Perform required routine checks of video and audio conference (VAC) meeting rooms and auditorium taking action on identified problems and advising superiors when required.

Log calls with vendors for faulty equipment and escalate accordingly.

Daily monitoring of Condeco vendor management.

Setup of VC between Johannesburg campus and external company’s – internal VCs are in scope for British telecoms (BT) but should VC fail to connect would require intervention.

Monitoring of VIP VCs and events (annual and interim results) and managing auditorium bookings.

Provide hands and feet assistance to BT impact alerts – calls logged via Global service desk (GSD).

Setup of presentation and audio calls in VC rooms on user request via GSD.

Managing the Screen Cloud Screens to be reviewed for any failures

Managing the onboarding and changes to Cloud booking based on requests and Incident

Managing Cloudbooking platform and perform any troubleshooting activities

Managing Multitaction Environment and assisting during the usage and functionality integration

Manage and review all Services part of UCC team scope

New MS Meeting room config and feature enablement based on requirement like equipment ( display Panel etc. and additional services