Business Support Officer

3 months contract with a Southeast London based Local Authority/Hospital

Job Summary:

The successful candidate will support in the management of the service wide Discharge to Assess pathways assist with data management and support the business requirements of the team.

To deliver highvolume routine administrative tasks within the corporate business support service and provide a comprehensive reception function as required in order to support the effective and efficient delivery of Council services.

To provide an efficient and effective reception service across the full range of the services.

Within this role are a number of different portfolios within Lewisham Adult Social Care and these are detailed at the end of this job description.

Key Duties/Accountabilities:

Receive sort and distribute incoming and outgoing post (including via electronics ystems).

File records in an accurate and timely fashion and maintain electronic or paper filing systems.

Photocopy fax and scan documents to ensure information can be distributed to intended recipients.

Collate print and distribute documents or materials as required Support the organisation and delivery of events and training courses (including booking venues or catering and arranging travel/accommodation).

Support the organisation of staff visits meetings and case conferences (including preparing papers and inviting attendees).

Take accurate notes at meetings or other events ensuring confidentiality is maintained at all times.

Manage basic internal queries and information requests (only referring more complex queries to team leaders).

Undertake a range of ICT and mobile phone requests including arranging logons training new staff setting up user accounts maintaining telephone and email lists ordering hardware and updating web information

Provide a comprehensive reception function across the Catford complex and at offsite locations managing all enquiries in a sensitive professional manner and giving due regard to Health & Safety and other relevant considerations.

Issue stationery supplies and other equipment (including servicespecific items) when requested following standard approval processes.

Receive deliveries and check goods received against purchase order forms.

Receive log and process applications referrals or contacts ensuring that the correct information is obtained and recorded in relevant systems.

Maintain and update customer information on systems and databases (including setting up cases).

Take payments from customers in accordance with Council financial regulations.

Arrange payments to customers via prepaid cards BACS transfer or other mechanisms in accordance with Council financial regulations.

Essential Experience Required:

Knowledge of administrative and business support processes.

Working knowledge of one or more of the core services supported by the relevant business support hub.

Ability to deliver a wide range of administrative business support and customer contact processes.

Ability to work effectively under supervision delivering allocated tasks and work priorities within a changing environment to meet deadlines on a dayto day basis.

Able to maintain discretion with dealing with confidential information.

Ability to work on own initiative where appropriate but identify when it is necessary to seek advice or refer any nonroutine or more complex issues and queries to a senior officer.

Ability to liaise with both statutory and nonstatutory agencies.

Skills Confident user of ICT packages (Microsoft packages) and core business ICT systems (including but not limited to ICS/ IAS Meridio).

Effective verbal and written communication skills with a good level of numeracy Welldeveloped customer care skills including an ability to deal sensitively with a wide range of customers and maintain good relationships with internal or external partners (including suppliers and private sector organisations).

Demonstrable experience of providing a highquality and comprehensive administrative service delivering core business processes to agreed performance standards.

Experience of dealing effectively with the public.

Experience of working within a busy team.

Experience in handling confidential issues in an effective manner.

Additional information to note:

The role is based on site with the Hospital Team at Lewisham Hospital with 4 days office based and 1 day working from home.

Lewisham Hospital is based in between Lewisham Town Centre and Catford Town Centre and is easily accessible by Bus and Trains.

The closing date for this position is Tuesday 21/05/2024.