Customer Service Agent - Sales

Company Description:

Our Client a pioneering noncustodial cryptocurrency exchange is set to redefine the digital finance landscape. Their commitment to innovation security and customer empowerment positions us as a leader in facilitating seamless crypto transactions.

Role Description:

We are seeking a seasoned Crypto Customer Service Agent with a sales edge to join our Calgarybased team. This fulltime hybrid role focuses on providing exceptional customer service and support while leveraging opportunities to sell the companys services including webinars conferences and courses. Candidates should have a robust background in service/support roles exceptional communication skills and a keen understanding of the crypto or financial sectors.

EXPERIENCE IN A CRYPTOCURRENCY COMPANY NECESSARY.

Key Responsibilities:

• Deliver outstanding customer support via phone email and live chat addressing inquiries troubleshooting issues and resolving complaints to ensure customer satisfaction.
• Utilize Intercom CloudTalk SumSub and other software tools proficiently to manage customer interactions effectively.
• Proactively sell company services including educational webinars conferences and courses contributing to the companys sales targets.
• Stay abreast of the latest trends and developments in the cryptocurrency industry to provide informed support and advice to customers.
• Work flexibly in a hybrid model adapting to both remote and inoffice environments as required.

• Competitive salary with performancebased bonuses.

• Opportunity to be part of a groundbreaking company in the crypto space.
• Professional development and training in crypto services and products.
• Flexible work arrangements with a hybrid model.

Remote Work :

No