Salesforce Business Architect Consultant

Position/REQ ID: Salesforce Business Architect Consultant

Type (Contract C2H): 6 mo contract

Location: Remote Onshore: must sit in EST time zone and willing to travel once a month to Raleigh

MUST HAVES:

Need someone very senior with extensive architecture & consulting experience with salesforce and salesforce migrations. We are looking for an external consultant to fill in the role of the Business Architect. That person would ideally have gone through a similar transformation from Classic to Lightning and has experience in working with similar stakeholders. The person will have lots of decision making power and they would need to ramp up very quickly so we are looking for a senior person.

Job Description:

Lead and participate in the endtoend implementation of Salesforce solutions with a focus on Service Cloud. Collaborate with crossfunctional teams to design develop and deploy highquality solutions tailored to meet client requirements.

Work closely with stakeholders to gather analyze and document detailed requirements. Utilize your extensive experience to translate business needs into technical specifications ensuring alignment with Salesforce best practices.

Demonstrate a deep understanding of Service Cloud functionalities including case management knowledge base omnichannel support and service automation. Leverage your expertise to optimize Service Cloud configurations for complex business processes.

Apply your extensive knowledge of Help Desk systems to design and implement seamless integrations with Salesforce Service Cloud. Ensure a smooth transition and enhanced user experience for help desk operations.

Collaborate effectively with development teams administrators and business analysts to drive successful Salesforce implementations. Provide technical guidance and mentorship to junior team members.

Conduct thorough testing and validation of Salesforce solutions to guarantee functionality performance and security. Address and resolve any issues promptly to deliver highquality errorfree implementations.

Create comprehensive technical documentation including solution design documents process flow diagrams and system configurations. Maintain accurate records of customizations and integrations for future reference.