Dynamic CRM Business Analyst
Posted on :
08-06-2024
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Job Description
We have contract onsite opportunity for Dynamic CRM Business Analyst with one of our clients. Please find the Job Description below
Title: Dynamic CRM Business Analyst
Duration: 8 moths
Location: Washington DC
Responsibilities:
- Interface with the Operations department to understand IFC business needs and requirements in the client relationship management space.
- Develop and maintain strong client relationships to support business goals.
- Build stakeholder consensus and ensure agreement and visualization of proposed solutions.
- Develop business cases requirements user stories use cases test plans test strategies test cases and operational procedures using Visio.
- Evaluate the feasibility of technology initiatives through wellcrafted business cases.
- Design and execute test cases for application development and implementation projects.
- Provide overall support to ensure successful design testing and implementation of applications that support the business unit.
- Develop training materials and conduct training to support system implementation.
- Document and manage issues and actions for IT applications and projects.
- Propose recommendations based on industry best practices.
Educational Qualifications and Experience:
- Bachelors degree in Computer Science Information Systems or Business Administration or a related field.
- 10 years of relevant technical and business work experience.
- Proven experience as a Business Analyst specifically with CRM systems (Salesforce Microsoft Dynamics etc.).
- Strong understanding of CRM principles concepts and best practices.
- Excellent analytical and problemsolving skills to translate business needs into technical solutions.
- Proficiency in data analysis and reporting using CRM tools or other data analysis software.
- Effective communication and interpersonal skills to interact with diverse senior stakeholders.
- Project management experience with the ability to prioritize tasks and manage deadlines effectively.
- Familiarity with software development life cycle (SDLC) and agile methodologies.
- Optional: CRM system certifications like Salesforce Administrator Microsoft Dynamics 365 etc.
- Experience working on projects implemented in Agile methodology.
- Experience in defining and implementing technology solutions for a major international institution.
- Extensive experience with implementing a similar system.
- Extensive experience in gathering business requirements and developing functional specifications with special emphasis on use cases defining test cases and providing user training and support.
- Experience in writing user stories in Azure TFS.
Required Skills/Attributes:
- Strong process analysis skills and ability to suggest improvements based on industry best practices.
- Knowledge of business analysis best practices (such as BABOK) and ability to effectively apply them.
- Advanced knowledge of specific business areas processes workflows standards and practices.
- Proven conceptual analytical and judgmental skills.
- Excellent verbal and written communication skills to interact with both technical and nontechnical stakeholders.
- Ability to work directly with clients and management without supervision and facilitate discussions to ensure clarity prioritization and consensus.
- Leadership skills and ability to work well with diverse team members often in multiple locations.
- Strong presentation and facilitation skills.
- Excellent personal organization skills and ability to follow through tasks to closure.
- Desired Skills/Abilities (not required but a plus):
- Knowledge of ITIL service and process management.
- Certifications such as CCBA CBAP CSPO ITIL Foundation etc.
- Experience in data analysis and data migration and basic SQL queries.
- Experience in project management
Regards
Prashant P
Employment Type
Full Time
Key Skills
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