CUSTOMER SUCCESS KOLKATA
ACCOUNT MANAGER
Hi
Over the past year APPSeCONNECT has undergone a phenomenal evolution! Over 1200 businesses have embraced our platform shifting from traditional integration approaches to our robust timetested and scalable solution. Join us in revolutionizing the way businesses connect and grow!
As we scale our efforts in 2024 and beyond we re constantly looking for smart and talented individuals to learn and grow with us and make an impact in the B2B SaaS industry.
A concise glimpse into the role
As an Account Manager at APPSeCONNECT your role is pivotal in advising and supporting clients tailoring solutions to achieve their business goals and drive revenue growth and client retention. Youll develop strategic plans aligned with client priorities focusing on APPSeCONNECT to enhance efficiency and maximize profits. Your expertise in sales account management & client communication ensures proactive solutions to address client needs effectively and retaining them.
Additionally youll be in an ongoing client communication adapting strategies based on feedback and resolving issues promptly. Versatility in communication methods is crucial for maintaining effective client relationships. Overall your dedication to client satisfaction will be key in driving success and contributing to the growth of APPSeCONNECT.
Your time will be invested in
Portfolio Management
- Take ownership of strategic client accounts and manage their success and retention.
- Act swiftly to resolve conflicts manage crises and smooth out misunderstandings.
- Employ excellent problemsolving skills to mitigate issues before they escalate.
- Maintain professionalism and poise under pressure demonstrating a commitment to client satisfaction.
Client Engagement and Consultation
- Develop client engagement strategies and improve the quantity and quality of pursuits.
- Understand and anticipate clients business needs to drive the success of key accounts.
- Consult regularly with clients to fully understand their needs and actively solve pain points.
- Manage P&L of the customer as well as key metrics (utilization delivery quality expansion customer satisfaction)
Account Management
- Manage the ongoing relationship with each of our customers to ensure better deliveries on all of their goals and desired outcomes.
- Collecting client feedback defining processes and identifying best practices.
Client Relationship Management
- Develop and maintain strong relationships with key client stakeholders.
- Understand client needs and expectations to ensure their experience aligns with the solutions offered by APPSeCONNECT.
- Serve as the primary point of contact for clients addressing any issues or concerns that arise.
Strategic Account Planning
- Identify opportunities for account growth and crossselling additional solutions.
- Develop strategic plans tailored to each client that promote longterm success and partnership.
- Monitor account health indicators such as customer satisfaction and product usage to proactively address potential retention issues.
Sales and Business Development
- Work closely with team members to identify new business opportunities within existing accounts.
- Collaborate on proposals and solutions that meet the clients business objectives.
Market Insight and Expertise
- Maintain a deep understanding of the IPAAS market including competitor strategies and industry trends.
- Leverage industry insights to improve client outcomes and position the company as a thought leader.
- Educate clients about new features products and practices that can enhance their business operations.
What we want you to have
- Sales and Account Management Background: Experience in sales or account management roles preferably in a B2B setting demonstrating success in managing client relationships and driving revenue growth.
- Strategic Mindset: Ability to develop and execute strategic plans aligned with client priorities focusing on delivering value and achieving mutual success.
- Excellent Communication Skills: Strong verbal and written communication abilities enabling effective interaction with both technical and nontechnical stakeholders to understand and address client needs.
- Analytical Skills: Proficiency in analyzing data and interpreting insights to inform decisionmaking ensuring proactive solutions tailored to client requirements.
- Global Flexibility: Must be flexible with covering different global time zones to effectively engage with clients and stakeholders across regions with an emphasis on flexible work hours.
Qualifications:
- Education: Bachelor s degree in Business Administration or a related field.
- Experience: Should have 46 years in Customer Success with sales or account management experience in B2B setting preferred.
What s in it for you
- Make Friends & Fans Work with zeal get recognized bond with likeminded people and witness your work impacting businesses positively across the globe!
- Work with the Best Minds Your expertise matters! Get the opportunity to closely work with our founders. the leadership team and gain knowledge from some of the best minds in the domain.
- Work and Play Together Team WorkVacations or Workcations on the house! Travel stay and slay with your team and get endless opportunities to bond work and explore together.
- Competitive compensation Salary Incentives ESOPS
- Health is Wealth Get companywide medical insurance and health policies
- Interaction is the key Have inperson gatherings meetups hackathons and cultural events
- Keep Evolving We organize learning and development programs to upskill employees
- State of the Art Infrastructure We provide topoftheline equipment and the latest technology both for inoffice experience and our digital workplace. For there should be no glitch amidst creativity!
At APPSeCONNECT we believe in the power of Connections.
integration,b2b,churn reduction,customer success management,account management