dispatch coordinator

Dispatch Coordinator

Overview:

Key Responsibilities:

• Coordinate the dispatch of goods and services to ensure timely delivery
• Monitor and track the movement of goods and communicate any delays or issues
• Assign and schedule drivers for deliveries and pickups
• Provide excellent customer service by responding to inquiries and resolving any complaints or issues
• Utilize logistics software to plan and optimize delivery routes
• Ensure compliance with transportation regulations and company policies
• Collaborate with warehouse staff to ensure efficient loading and unloading of goods
• Maintain accurate records of dispatch activities and monitor performance metrics
• Identify opportunities for process improvements and implement best practices
• Support and coordinate with the dispatch team to achieve departmental goals
• Address any operational or technical issues related to dispatch activities
• Manage and prioritize multiple tasks in a fastpaced environment
• Conduct regular performance evaluations of drivers and provide feedback
• Assist in the recruitment and training of new dispatch team members
• Ensure the safety and security of goods and personnel during dispatch operations

Required Qualifications:

• High school diploma or equivalent; relevant associate or bachelors degree preferred
• Prior experience in dispatch operations or logistics coordination
• Proficiency in using dispatch software and GPS systems
• Excellent communication and interpersonal skills
• Strong problemsolving abilities and decisionmaking skills
• Ability to work effectively in a fastpaced and dynamic environment
• Solid understanding of transportation regulations and compliance standards
• Exceptional organizational and multitasking abilities
• Customerfocused mindset and dedication to providing quality service
• Proven teamwork and collaboration skills
• Ability to work independently with minimal supervision
• Attention to detail and accuracy in recordkeeping and data management
• Flexibility to adapt to changing schedules and priorities
• Valid drivers license and clean driving record may be required
• Understanding of warehouse operations and inventory management is a plus

communication,organizational skills,time management,customer service,teamwork