BRANCH MANAGER - DIRECT DEFENCE CHANNEL

• Leadership and Team Management:Lead and motivate a team of insurance advisors and support staff.
• Set performance targets monitor progress and provide guidance to achieve business goals.
• Foster a positive work environment and encourage teamwork.
• Sales and Business Development:Drive sales and revenue growth by promoting life insurance products.
• Develop and implement sales strategies to meet targets.
• Identify potential customers build relationships and convert leads into sales.
• Customer Service and Relationship Management:Ensure excellent customer service by addressing queries resolving issues and maintaining client relationships.
• Handle customer escalations and complaints effectively.
• Compliance and Operations:Ensure compliance with company policies regulatory guidelines and industry standards.
• Oversee branch operations including administrative tasks documentation and recordkeeping.
• Performance Metrics:Monitor key performance indicators (KPIs) such as sales volume customer satisfaction and branch profitability.
• Report performance metrics to higher management.
• Training and Development:Train and develop team members on product knowledge sales techniques and customer service.
• Conduct regular performance reviews and provide constructive feedback.
• Market Intelligence and Competition Analysis:Stay informed about market trends competitor offerings and industry developments.
• Adjust strategies based on market dynamics.

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