Customer Services Executives

Overview

Key responsibilities

• Respond to customer inquiries via phone email and chat in a timely and professional manner
• Ensure high levels of customer satisfaction through excellent service and support
• Maintain accurate customer records and documentation
• Identify and assess customers needs to achieve resolution
• Resolve product or service problems by clarifying customers complaints
• Provide product and service information to customers
• Work collaboratively with other team members to achieve customer satisfaction goals
• Handle customer complaints provide appropriate solutions and alternatives within the time limits
• Manage and prioritize multiple concerns effectively
• Stay updated on product knowledge and company policies
• Proactively recommend products or services that meet customers needs
• Follow communication procedures guidelines and policies
• Go the extra mile to engage customers
• Assist with placement of orders refunds or exchanges
• Generate and maintain periodic reports on customer service metrics

Required qualifications

• Bachelors degree in Business Administration or relevant field
• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask prioritize and manage time effectively
• Ability to work well in a team environment
• High level of professionalism and confidentiality
• Problem analysis and problemsolving skills
• Adaptability and resilience in a fastpaced environment
• Positive attitude and patience when dealing with customers
• Proficiency in MS Office and CRM software
• Aptitude for learning and using new software and tools
• Flexibility to work in shifts

communication,multitasking,teamwork,customer,customer service