Customer Service Executive

Overview:

Key Responsibilities:

• Responding to customer inquiries via phone email and chat
• Resolving customer complaints and issues in a timely and professional manner
• Managing and updating customer accounts and information
• Providing product and service information to customers
• Processing orders forms and requests
• Escalating unresolved issues to the appropriate department
• Handling customer feedback and ensuring customer satisfaction
• Collaborating with other teams to improve overall customer experience
• Identifying and implementing process improvements for customer service efficiency
• Collecting and analyzing customer data to identify trends and opportunities
• Preparing reports on customer service performance and feedback
• Participating in training and development programs to enhance skills
• Maintaining a positive empathetic and professional attitude towards customers
• Ensuring compliance with company policies and procedures
• Adhering to performance and quality standards

Required Qualifications:

• Bachelors degree in Business Administration or relevant field
• Proven experience in a customer service role
• Excellent communication and interpersonal skills
• Strong problemsolving abilities
• Ability to remain calm and courteous under pressure
• Proficiency in CRM software and MS Office
• Ability to multitask and prioritize in a fastpaced environment
• Indepth knowledge of customer service principles and practices
• Strong organizational and time management skills
• Ability to work effectively in a team environment
• Flexibility to work in shifts and weekends
• Empathy and patience when dealing with customers
• Attention to detail and accuracy
• Ability to adapt to changes and learn new processes quickly
• Commitment to continuous improvement and excellence in customer service

ms office,problem-solving,customer service,teamwork,communication skills,time management,crm software,interpersonal skills,empathy,adaptability,communication