Customer Relations Executive - Perungudi - Immediate Joiners

Overview

Key Responsibilities

• Managing customer inquiries via phone email and inperson
• Resolving customer complaints and issues in a timely and professional manner
• Building and maintaining strong customer relationships
• Providing product or service information to customers
• Collaborating with other departments to ensure customer needs are met
• Monitoring customer accounts and handling billing inquiries
• Generating sales leads and upselling products or services
• Conducting customer satisfaction surveys and obtaining feedback
• Representing the company at trade shows events and exhibitions
• Preparing reports on customer feedback and satisfaction
• Developing and implementing customer retention strategies
• Training and mentoring junior customer relations staff
• Ensuring compliance with company policies and procedures
• Resolving escalated issues and conflicts
• Adhering to productivity and quality standards

Required Qualifications

• Bachelors degree in Business Administration Marketing or related field
• Proven experience in customer service or a similar role
• Excellent communication and interpersonal skills
• Strong problemsolving abilities
• Proficiency in CRM software and MS Office
• Ability to multitask and prioritize in a fastpaced environment
• Deep understanding of customer relationship management
• Sales or upselling experience is a plus
• Ability to work well in a team and independently
• Strong time management and organizational skills
• Flexibility to work occasional evenings or weekends
• Positive and customerfocused attitude
• Understanding of industry regulations and best practices
• Proactive and resultoriented mindset
• Ability to handle stressful situations with composure

time management,sales,communication skills,organizational skills,customer service,problem-solving,crm software,customer relationship management,flexibility,crm,communication,prioritization,ms office,multitasking,proactive mindset,industry regulations