Customer Service Representative

Overview:

Key Responsibilities:

• Responding to customer inquiries via phone email or chat
• Resolving customer complaints and issues
• Providing information about products or services
• Processing orders returns and exchanges
• Assisting customers with technical support
• Coordinating with other departments to resolve customer issues
• Identifying and escalating priority issues
• Monitoring customer accounts
• Adhering to company policies and procedures
• Maintaining a high level of professionalism and customer service
• Updating customer information in the database
• Participating in team meetings and training sessions
• Contributing to the improvement of customer service processes
• Handling a high volume of customer inquiries
• Adapting to various communication styles and personality types

Required Qualifications:

• High school diploma or equivalent
• Prior experience in a customer service role
• Excellent communication skills
• Strong problemsolving abilities
• Empathetic and patient demeanor
• Ability to multitask and prioritize
• Attention to detail and accuracy
• Adaptability to change and evolving procedures
• Ability to work well in a team environment
• Knowledge of customer service principles and practices
• Proficiency in using customer service software and CRM systems
• Ability to remain calm under pressure
• Understanding of confidentiality obligations
• Willingness to work flexible schedules
• Capability to handle challenging customers professionally

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