AGENCY MANAGER - AGENCY CHANNEL

Responsible for

Agent Recruitment

Agent Development

Meet Business targets

Customer Centricity

Key Responsibilities/ Key Deliverables:

Agent Recruitment Develop various sources of agent hiring & build a team of agent & agent pipe line.

Conduct activity to enhance existing agent footfall to generate fresh referral for new agent hiring Implementation of GOLD process and adhere to the business norms Follow agent 9 pointer hiring mechanism & other hiring norms Agent Development Ensure product knowledge by company ways of training Field demonstration (FOD s) Development of agent prospecting habits calling habits and

Measures of Success:

Achievement of business plan & GPA

Recruitment / Development & Activisation of agent as per plan.

Number of EC/MDRT agent work habits. Work with agent on planning and reviewing of activities and goals. Identify the training needs of the agent and work with Trainers to improve the same Meet Business Targets Achievement of monthly quarterly & yearly business plans. Improve agent productivity & persistency by regular PRP/IID/GID etc Ensure companies product mix sales ration and adhere to the business norms. Maintain agent pro activity as per business plan Customer Centricity Be brand ambassador & a customer champion Follow sales practice to develop deep customer loyalty Hold periodical customer meet to understand customer pulse & need Ensure customer queries are responded to satisfactorily as per standard. Desired Competencies Sourcing & Selection capability Nurturing & Developing talent Result orientation Customer centricity Planning & Execution

MOS:

Achievement of business plan & GPA Recruitment / Development & Activisation of agent as per plan. Persistancy as per grid Achieve GOLD Score as per standard Number of EC/MDRT agent