Manager-Client Services
Posted on :
08-06-2024
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1 Vacancy
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Job Description
Job Description
Job Title : ManagerClient Services
Job Date : 050524
Job Location: Gurugram
Job Type: Full Time
Job Summary: We are seeking an experienced ManagerClient Services for client to lead a
team of over 50 highend product support consultants in a B2B environment. The role involves
managing key SLAs during US hours developing staff recruiting new team members and
ensuring high performance levels through innovative service delivery improvements.
Job Responsibilities:
Manage a team of approximately 50 plus high end product support consultants in a
B2B environment.
Manage and maintain key SLAs during US hours.
Responsible for the development and management of staff members Tier 1 and
Tier 2 level management personnel.
Recruit and groom future team members.
Devise and execute reports to ensure high level of performance
Identify innovate and execute business ideas to improve service delivery
Identify opportunities to improve and drive efficiency/top line
Monitoring team performance and service calls to ensure the delivery center goals
are met
Writing and conducting performance evaluations making employment decisions
se ng up performance goals and targets for assigned team.
Draw up reports for the analysis and make presentations for senior management
Manage communication with internal and external clients
Draw up business case for action time plan for execution and present to the Director
for approval and execution.
Job Requirements:
The ideal candidate should be managing a group of 100 plus agents in a high end B2B
support process (preferably tech. support) and should possess 78 years of
experience in a management position.
Well versed with modern day work force management practices and QA processes
Very strong people management skills required
Strong business acumen ethics and high integrity
Passionate about customer advocacy
Must possess excellent presentation and analytical skills
Ability to track key performance metrics and take business decisions
Ability to identify model and implement solutions for business situations and client
needs
Very proficient with software packages of Microsoft Office.
Salary & Perks:
Salary no bar for the right candidate.
Competitive salary commensurate with experience and qualifications.
Opportunity for career growth and advancement.
If youre ready to take your career to new heights dont miss this opportunity! Apply now by
sharing your latest resume along with Current CTC Expected CTC and notice period details to
with the subject line Position Applied for Application Your
Name.
Feel free to share this job with your network if you know someone who would excel in this
role. Join the dynamic team and be part of our clients growth story. We cant wait to hear
from you!
Please send your latest resume to
presentations,qa processes,microsoft office,b2b,product support
Employment Type
Full Time
Key Skills
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