customer support specialist

Overview:

Key Responsibilities:

• Responding to customer inquiries via phone email and chat
• Identifying and assessing customers needs to achieve satisfaction
• Resolving product or service problems by clarifying the customers complaint
• Providing appropriate solutions and alternatives following up to ensure resolution
• Keeping accurate records of customer interactions transactions comments and complaints
• Communicating and coordinating with internal departments
• Handling customer complaints providing appropriate solutions and alternatives
• Ensuring high levels of customer satisfaction through excellent service
• Managing and processing customer orders forms applications and requests
• Providing feedback on the efficiency of the customer service process
• Guaranteeing the best possible resolution to customer concerns
• Assisting in product development and service improvement through customer feedback
• Participating in training to stay updated on product knowledge and customer service skills
• Contributing to team efforts to achieve targets
• Maintaining a positive empathetic and professional attitude toward customers

Required Qualifications:

• Bachelors degree in Business Administration Communication or related fields
• Proven work experience in customer support or a similar role
• Proficiency in CRM systems and practices
• Excellent communication and presentation skills
• Ability to multitask prioritize and manage time effectively
• Strong phone contact handling skills and active listening
• Ability to adapt to different personality types
• Technical proficiency including knowledge of help desk software databases and remote control
• Understanding of customer satisfaction metrics and KPIs
• Ability to work independently and in a team environment
• Strong problemsolving skills
• Empathy and patience while dealing with customers
• Flexibility to work in shifts and extended hours when needed
• Proactive and customeroriented approach to work
• Ability to remain calm under pressure and handle difficult situations

communication,empathy,technical proficiency