Technical Support Advisor French Speaking
Posted on :
08-06-2024
Employer Active
1 Vacancy
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Job Description
Do you speak French fluently
Do you have a passion for customer services
If you live in the Coventry area then please register for this role and send us your CV. You can email directly to
Our client based in Coventry is a British technology company and is on a mission to protect and save lives by making innovative home safety products which are simple and accessible. They aim to revolutionize the way business is conducted in its chosen business segments. The business is a leading provider of smoke heat and carbon monoxide detectors to the retail and trade sectors both in the UK and Europe.
So who are we looking for
We are looking for a Technical Support Advisor who can speak French. They will offer a premium level of service to both French and UK customers. You will play a pivotal role in a friendly and dynamic Customer Support team. You will be a driving force to ensure Customer Experience is the central focus and deliver key department and individual KPI s
Principle duties & responsibilities
- Be committed to delivering exceptional customer service to all customers by putting the customer at the heart of everything you do
- Accurately capture and retain data from customers on product enquiries and faults into the company systems enabling replacements to be issued within agreed department SLA
- Understand people and can effectively manage expectations over the phone and via email and social media
- Provide first line support and advice to customers using FireAngel products
- Achieve department KPI s targets ensuring the customer service levels we provide are to the correct standard
- Be responsible for attending the correct level of training and be part of the Training Academy process: Ensuring that you stay up to date with all new products product modifications processes and regulations
- Be a part of an evolving team: Challenge the status quo to do things better and offer improvement suggestions
- Collaborate with other areas of the business to assist in ensuring our customers receive the best customer experience possible
Requirements
- Based in Coventry with hybrid working arrangements
- Must be fluent in written and spoken English and French languages
- Competent with computer systems and quick to learn new systems
#frenchspeaking #frenchjobs #frenchcustomerservices
Benefits
- This is a part time role at 19 hours a week (based on a full time equivalent of 25k)
- Private Health Insurance
French, Customer Services
Employment Type
Full Time
Key Skills
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