Senior AWS Connect E....
Senior AWS Connect EngineerDeveloper
Posted on :
07-06-2024
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Job Description
Job Title : Senior AWS Connect Engineer/Developer
Location : Woodlawn MD 21207.. Maryland United States
Duration: Long term
Position Description:
Skills Requirements:
FOUNDATION FOR SUCCESS (Basic Qualifications)
- Bachelors Degree in Computer Science Mathematics Engineering or a related field
- 7 years of experience working with large enterprise framework
- 7 years of handson experience working with AWS Cloud platform
- 3 years of handson experience working with Amazon Connect
- 3 years of experience using Node.js Python or Java for development
- 3 years of experience in designing call routing & messaging
- Excellent interpersonal and communication skills
- Must be able to obtain and maintain a Public Trust. Contract requirement.
FACTORS TO HELP YOU SHINE (Required Skills)
These skills will help you succeed in this position:
These skills will help you succeed in this position:
- Knowledge or experience with CCaaS with Artificial Intelligence (AI) strategies and solutions.
- Knowledge and experience with integrating Pega workflows with CCaaS.
- Knowledge and experience with building reports and dashboards preferably with Tableau.
- Solid AWS Cloud and AWS Connect Developer experience.
- Extensive experience and knowledge with IVR Automatic Call Distribution (ACD) SkillBased Routing Live Chat.
- Experience with process flow documentation creation.
- Strong verbal and written communication skills.
HOW TO STAND OUT FROM THE CROWD (Desired Skills)
Showcase your knowledge of modern development through the following experience or skills:
Showcase your knowledge of modern development through the following experience or skills:
- Adept at working independently but also in a team environment.
- Demonstrated experience delivering technology solutions in a fastpaced deadline driven enterprise environment.
- Excellent understanding of change management testing requirements techniques and tools to ensure high availability of systems.
- Prior Federal government experience.
- Selfstarter highly motivated individual who adapts to a dynamic work environment.
- Strong attention to detail with an ability to operate effectively across multiple priorities.
Education:
- Bachelors Degree in Computer Science Mathematics Engineering or a related field with 7 years of experience
- Must be able to obtain and maintain a Public Trust. Contract requirement.
Employment Type
Full Time
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