Branch Manager - Nagpur

Key Responsibilities:

1. Branch Operations Management:

   • Oversee daily operations of the branch ensuring compliance with company policies and procedures.
   • Manage branch staff including recruitment training performance evaluation and development.
   • Ensure the branch maintains high standards of security and audit compliance particularly regarding gold transactions.

2. Sales and Business Development:

   • Develop and implement strategies to achieve sales targets and business growth.
   • Identify new business opportunities and develop relationships with potential clients.
   • Monitor and analyze market trends to stay competitive in the gold industry.

3. Customer Service:

   • Ensure excellent customer service by addressing customer inquiries and resolving issues promptly.
   • Promote customercentric culture and maintain high levels of customer satisfaction.
   • Implement customer feedback mechanisms to improve service quality.

4. Financial Management:

   • Prepare and manage branch budgets including expense control and profitability analysis.
   • Monitor financial performance including sales revenue and costs and take corrective actions as necessary.
   • Ensure accurate and timely financial reporting.

5. Gold Product Management:

   • Maintain a deep understanding of gold products pricing and market dynamics.
   • Oversee the purchase storage and sale of gold ensuring optimal inventory levels.
   • Implement risk management strategies to safeguard against market volatility.

6. Compliance and Risk Management:

   • Ensure compliance with all regulatory requirements related to the gold industry.
   • Implement and monitor risk management practices including antimoney laundering (AML) and knowyourcustomer (KYC) policies.
   • Conduct regular audits and assessments to identify and mitigate risks.