IBM DataCap Support Engineer

Troubleshooting:

• Diagnose and troubleshoot technical problems related to Datacap including software bugs configuration issues and performance problems.
• Analyze logs and error messages to identify root causes and implement corrective actions.

Maintenance and Upgrades:

• Perform regular maintenance tasks including software updates patches and backups.
• Assist in planning and executing system upgrades and migrations.

Documentation:

• Create and maintain detailed documentation for support processes troubleshooting guides and knowledge base articles.
• Document and escalate complex issues to senior support engineers or development teams as necessary.

Customer Training:

• Provide training and guidance to customers on the effective use of IBM Datacap features and functionalities.
• Conduct webinars and workshops to educate customers on best practices and new features.

Collaboration:

• Work closely with development QA and product management teams to communicate customer feedback and contribute to product improvements.
• Collaborate with other support engineers to share knowledge and best practices.

Monitoring and Optimization:

• Monitor system performance and usage to identify opportunities for optimization.
• Implement performance tuning and optimization techniques to enhance system efficiency.

Qualifications:

• Bachelors degree in Computer Science Information Technology or a related field (or equivalent experience).:

Technical Skills:

• 3 years of experience in technical support or a related role with a focus on IBM Datacap or similar document capture solutions.
• Proven experience with IBM Datacap installation configuration and troubleshooting
• Proficiency in IBM Datacap components and architecture.
• Strong understanding of OCR ICR and data capture technologies.
• Experience with scripting and automation tools (e.g. VBScript JavaScript .NET).
• Familiarity with database management systems (e.g. SQL Server Oracle).
• Knowledge of operating systems (Windows Linux) and networking concepts.

Certifications (Preferred):

• IBM Certified Solution Designer Datacap Taskmaster Capture
• Relevant IT certifications (e.g. CompTIA A Microsoft Certified: Azure Fundamentals)

Best Regards

Bishnu Upadhyay

Talent Acquisition Specialist SysMind LLC

Desk:Ext. 2216

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