German Customer Support Hybrid Braga

Were looking for enthusiastic and multilingual German speakers to join our growing customer support team! This exciting opportunity offers a hybrid work model allowing you to work 2 days in our Braga office and enjoy the flexibility of working remotely for the remaining days.

Why Youll Love This Role:

• Make a Difference Every Day: Be the first point of contact for our customers and a vital brand ambassador ensuring their satisfaction with our home furnishing products.
• Hybrid WorkLife Balance: Experience the best of both worlds collaborate with colleagues in our Braga office and enjoy the convenience of remote work.
• Competitive Compensation & Benefits Package: Earn a 1010 EUR gross monthly base salary with the potential to reach a gross annual income ofEUR including:
  • 2 extra month salaries per year
    
  • Meal Allowance (net): 7.23 EUR per day
  • Transport Allowance: 20 EUR per month

Plus

• 1000 EUR Signing/ Welcome Bonus

• Performance Bonus: 170 EUR per month
  
• Health Insurance: Provided since day 1 (free after 6 months)
• Growth & Development: Develop your communication and problemsolving skills while building a rewarding career in a dynamic industry.

What Youll Do:

• Provide exceptional customer service through inbound calls in both German and English.
• Assist customers with product inquiries potentially leading to closing sales.
• Resolve customer concerns related to deliveries including tracking troubleshooting issues and stock availability.
• Offer technical support for account management and software functionality.
• Deliver accurate and timely responses to all customer inquiries.
• Maintain detailed records of customer interactions and actions taken.

Who You Are:

• German Native Speaker (C2 Level): Fluency and exceptional command of the German language are essential.
• English Proficiency (B2 Level): Strong communication skills in English are required.
• Customer Service Experience (Preferred): Previous experience in a contact center or customer service role is a plus.
• Enthusiastic & Professional: You have a positive and helpful attitude and enjoy building rapport with customers.
• Strong Communication & Interpersonal Skills: You can clearly explain complex information and build trust with customers.
• ProblemSolving Skills: You can think critically and find solutions to customer challenges.
• Computer Literate: Proficient in using computers and various software programs.

Ready to Join Our Team

If youre a passionate and multilingual individual who thrives in a customercentric environment we encourage you to apply! This is a 6month CDD (fixedterm) contract with the potential for extension based on performance.

Please Note: German and English language proficiency will be assessed during the selection process.

Start Date: June 12th 2024

Schedule: Monday to Saturday 7:30AM 7:00PM (Rotational Shifts) with 2 days off per week (Sunday and 1 rotating day).

Location: Hybrid 2 days in the office (Braga Portugal) and remote work for the remaining days.

We look forward to hearing from you!

Remote Work :

No