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Operations Manager
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Operations Manager
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Operations Manager

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Job Location drjobs

Hanoi - Vietnam

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Job Description

ABOUT US

Gear Inc is an Americanowned and operated BPO Service Provider with offices around Southeast Asia and expanding globally.

We hire exceptionally creative and talented people from all over the globe that bring experience and international standards to the table and thats just the start!

Commitment to our people is our real strength and the key to our success.

Company size: 6000 employees

For more information please visit our websites:

JOB INFORMATION

Job title: Operations Manager (Hanoi)

Job Description:

Gear Inc. is seeking 01 Operations Manager in Hanoi for our Moderation team. Ideal candidates are able to adapt and are well known with fast moving and last moment change.

Main responsibilities:

  • Increasing moderation quality and efficiency ensuring the highest quality standards and administration of the content audit process;
  • Daily communication with the client to align expectations;
  • Metric driven analyzing and reporting on team productivity and delivery of targets to the Head of the department;
  • Maintaining the internal moderation calendar for the relevant programs;
  • Ensuring auditing and archiving are completed by each moderator and that this is completed at the end of each program to the required standard;
  • Ensuring that the external moderation deadlines are met and requisite material provided;
  • Maintaining and evaluating assessment procedures including internal and external moderation;
  • Reviewing external moderation reports and ensuring that action is taken to address any concerns and/or recommendations included in the reports.

Benefits:

  • Salary: Negotiable;
  • Attractive benefits international fun and professional working environment;
  • An open and honest culture where people are valued treated fairly and trusted and empowered;
  • Chance to work closely with both experienced Vietnamese and foreign experts;
  • Continuous and professional training to fully develop your potential;
  • Flexible working hours we work 40 hours per week (MondayFriday);
  • Endofyear bonus every year;
  • Lunch allowance and free drinks (coffee tea etc);
  • Health Insurance package;
  • Social Insurance under Vietnam law;
  • Annual health check annual flu vaccination;
  • Paid leave (12 days/year) sick leave and personal leave.

Job Requirement:

  • Have a decent level of English (no English certificate is required but English level should be equivalent to IELTS 7.0);
  • 1 2 years of working experience as an operations manager or equivalent role in a BPO (Business Process Outsourcing) company. Team size: 80 100;
  • Used to work in a BPO (Business Process Outsourcing) company is preferable;
  • Have experience working with content management methods and tools;
  • Experience with Google sheets/documents have good ability to understand/ process data;
  • Thrive in a fastpaced content moderation environment;
  • Analyticallyminded and detailoriented;
  • Have the ability to handle multitasking can prioritize and give solutions to conflicts efficiently;
  • Are selfstarters and have a high degree of personal responsibility;
  • Demonstrate a positive cando proactive attitude;
  • Enjoy working and contributing as part of a team;
  • Personal traits and selfmanagement skills are required to manage unique risks and a fast pace work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.

All interested candidates are welcome to apply. Please send your cover letter and resume expressing your interest to us at . Only shortlisted candidates will be contacted by our HR team.


Remote Work :

No

Employment Type

Full Time

About Company

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