Council Tax Officer

The successful candidate will work as part of a fastpaced team and be responsible for the administration of Council Tax accounts in line with current legislation ensuring all necessary action is taken to collect revenue efficiently and effectively. They will process moves in out and within the authority deal with applications for reliefs and exemptions and make payment arrangements with customers. The role requires the skills to effectively respond to enquiries received by letter telephone and electronically as well as undertaking proactive work to improve collection and recover debt. You will be an enthusiastic committed team player understanding best practice and customer contact procedures with experience in debt collection. You will be able to demonstrate a good standard of numeracy and literacy be able to work using your own initiative prioritise conflicting deadlines managing your time efficiently with good communication skills. We are looking for someone with recent relevant Council Tax experience as an essential requirement. A knowledge of Civica Open Revenues systems would be preferable. The passion to provide an excellent level of service is key as well as great communication skills and the ability to work as a team.

Experience/successful track record of providing collection/financial assessment services. Adaptable and keen to be part of a pooled resource across the assessment hub. Experience of processing income related and other claims, changes in circumstance and other enquiries within a collection/assessment related environment delivering high quality services. Good written and oral communications skills and the ability to communicate complex matters effectively to customers. Good IT/Technical skills, knowledge. Evidence of continuous professional development of skills and knowledge Experience of collection/assessment related roles. Business administration/professional collection/assessment qualification. A good understanding of collection, income/financial related assessments and benefit services delivered across the Council. A good knowledge of best practice approaches in collection/financial assessments of income related and other reductions within a local authority environment. A good understanding of welfare benefits and best practice approaches to aligning decision making with value for money principles.