Dutch Customer Service Recipe Box Company

A wellfunded independent company with ambitious plans to expand our client is looking for a dedicated Customer Care Agent (m/f/d) to join their team.

Our client is a dynamic and fastgrowing startup. On a mission to help families enjoy good food they believe home cooking is important so theyve made it simple. They take the hassle out of planning shopping and cooking by delivering weekly meals with the ingredients and recipes ready to cook so theres no more whats for dinner panic.

YOUR NEW ROLE

Joining a team of supportive social and vibrant team members you will be the (virtual) face of our client delivering first and lasting impressions to their Dutch customers. With the help of an extensive training you will be able to confidently and efficiently communicate to their customer base and couriers via phone email or chat providing quality advice and assistance on all things for our client.

Requirements

Keep on top of a high volume of customer calls emails and livechatsEnsure their Dutch customers queries or complaints are answered with the aim of a first time resolutionPerform customer engagement calls to existing membersAchieve KPIs whilst maintaining excellent qualityKeep your finger on the pulse with regards to customer happiness and retention; reporting back their thoughts to the wider business.

Wed love to meet someone with

Strong attention to detail and time managementGood PC & typing skillsExcellent written and verbal communication skills in Dutch and in EnglishAble to work in a teamCurious and an eye for improvementThe ability to go the extra mile

Benefits

Coffee tea ice cream cereal and fruit provided every single day to keep you freshAs many new recipes to test cook as you can handleStaff discount on our clients boxes also for your family and friends

Wir freuen uns Sie kennenzulernen!