Telematics Test Engineer

Telematics Test Engineer 410421

Emp Type: W2 or 1099........ (No C2C)

Visa: H1B OPT H4EAD GCEAD L2 Green Card US Citizens (Only USA Applicants)

Workplace Type: Peoria IL Hybrid

Experience: 4 Yrs

Positions Contributions to Work Group:

Objective of the Telematics Service Engineer is to investigate field issues within the Telematics end to end system for further quality review.

This position will be assisting both the Onboard and Offboard Service Engineers in their investigations.

This position will have direct involvement in the process oversight of FOTA (Flash Over The Air) of Telematics devices and will need to learn the technical process of how we FOTA devices.

Typical task breakdown:

Assisting Onboard and Offboard Service Engineers.

Quality Investigations for new issues to determine severity and affected population.

Investigations include process flow work to determine where a piece of data is not being recorded or sent properly in the flow of data from a Product Link Device to the end customer.

Creation of CPI Projects as the Find It Service Engineer Role working through above investigations to Define and Measure the severity of an issue.

Assisting in returning parts from the field and coordinating analysis of failed parts with outside engineering teams.

Writing field communications to dealers to update them on the process of quality investigations

Updating software over the air for populations of assets to correct quality issues in the field.

Potential for some of these validation processes to take place on site at a customer location

Potential to travel if needed (around 10% during normal business

operations).

Position will be onsite hybrid starting day 1

Education & Experience Required:

Fouryear degree from an accredited college or university in an engineering computer science or other technology related field or equivalent jobrelated experience

5 years experience (No degree bachelors or masters degree)

Technical Skills (Required)

Background in troubleshooting or problem solving (Product Support experience).

Customer facing experience.

Excellent with Microsoft Office especially Excel.

Proven track record of handson work.

Potential backgrounds in engine programs mechanical work IT Networking etc

This role spends a lot of time diagnosing problems finding out where the product is failing and quantifying the affected population.

Any background in a trade that required them to diagnose and fix issueswhether it be with their hands or minds is preferred.

(Desired)

J1939 Datalink experience.

Telematics experience 1 year exp

Previous experience with OEM Products and OEM Telematics Products.

Knowledge of other functions that regularly provide inputs into telematics quality programs such as product development engineering quality purchase and operations.

Soft Skills (Required)

Oral Communications:

o Potential backgrounds in retail or related service industry

o This role for a mature team member will communicate on a regular basis with Caterpillar dealers.

The ability to effectively communicate with this group of people is critically important to the role.

Team Player:

o Background in any role that caused them to be a member of a team that could not succeed unless everyone was involved

o These investigations and problemsolving roles require a broad range of individuals. The ability to build relationships with the team and work well with them is very important. Individuals who prefer to work alone or horde information would not thrive here.

Microsoft Products:

o Our team is heavy in Excel and ppt. A strong working knowledge of these products is a must an excel wizard is a giant plus.

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