Technical Support Engineer - Japanese - Dynamics - Remote - W2

EXPERIENCE (Preferred)
5 Years of Industry experience and Customer support experience
2 related experience in technical consulting role

Preferred/Desired Skills:
Strong Knowledge of Microsoft Dynamics 365 Dynamics CRM 2016/2015
Knowledge of full life cycle implementations & configurations across multiple versions of Dynamics CE/CRM.
Strong interpersonal and communication skills with the ability to build rapport influence stakeholders and deliver compelling presentations.

Responsibilities
Establish and maintain strong relationships with assigned customers serving as their primary point of contact and trusted advisors.
Understand customers business needs goals and challenges to identify opportunities where Dynamics 365 (Customer Engagement & Power Platform) can provide value and drive business outcomes.
Planning and Strategy: The CSM must collaborate with the customer and relevant stakeholders to develop a migration plan and strategy. This involves identifying key milestones dependencies and potential risks. The CSM assists in setting realistic expectations and timelines while ensuring that the migration plan aligns with the customers goals. The CSM acts as a liaison between the customer and the technical teams involved in the migration process. Throughout the migration process the CSM maintains open and regular communication with the customer. Once the migration is complete the CSM continues to provide support and guidance to the customer.
Guide customers through the onboarding and implementation process ensuring a smooth transition and successful adoption of Dynamics 365 (Customer Engagement & Power Platform).
Develop and execute customer success plans tailored to each customers unique objectives outlining milestones success metrics and action items.
Provide training and enablement to customers to maximize their utilization of Dynamics 365 (Customer Engagement & Power Platform) and optimize their business processes.
Monitor and analyze customer usage and adoption data identifying trends patterns and opportunities to drive product engagement and expansion.
Stay up to date with industry trends best practices and product updates related to Dynamics 365 CE and Power Platform maintaining a deep understanding of the platforms capabilities and value proposition.
Contribute to the continuous improvement of customer success processes tools and resources sharing knowledge and insights with the broader team.
Guide customers through the onboarding and implementation process ensuring a smooth transition and successful adoption of Dynamics 365 F&O/SCM/Retail.