Field Engineer 3
Posted on :
01-06-2024
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Posted on :
01-06-2024
Job Description
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leading edge security to clients in government financial services and commercial markets. Their offerings include security software and services digital transformation and workplace services industry applications and services and innovative software operating environments for high intensity enterprise computing.
Position: Field Engineer 3
Location: Los Angeles CA 90066
Duration:12 Months
Job Type: Contract
Work Type: NonDriving
Job Description:
Day to Day Work:
- As a Field Engineer 3 you will perform activities associated with installing diagnosing maintaining and servicing computerrelated products including but not limited to desktop & laptop computers printers standard software and/or depot locations.
- This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk Service Desk or script using standard methods techniques and tools.
- You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
- Your assignments will range in complexity from troubleshooting and repair including reloading and reimaging of PCs/laptops.
- Occasional assistance with the server and/or network teams may be required under direct instruction from those teams.
Responsibilities
- Provides support for software hardware and networking support for desktops laptops Installs and maintains PCs and associated software
- Performs installs moves adds and changes as required
- Provides followup on problems or escalation.
- Maintains a high degree of professionalism in actions demeanor and dress.
- Insures customer satisfaction throughout the service delivery transaction.
- Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
- Provides support for software hardware and networking support for desktops laptops Installs and maintains PCs and associated software and peripherals
- Performs installs moves adds and changes as required Provides followup on problems or escalation.
- Maintains a high degree of professionalism in actions demeanor and dress.
- Insures customer satisfaction throughout the service delivery transaction.
- Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
- Experience with Windows10/11 and Mac OSx 12.6 or later is a requirement.
- Must have MAC Skills and experience MAC OS Windows 10/11
Mac (MONTEREY VENTURA SONOMA) AND WINDOWS OS EXPERIENCE IN A PROFESSIONAL SETTING
TECHNICAL SKILLS
Must Have
- Desktop/Laptop Repair
- Laptop/ Desktop server experience
- Mac (MONTEREY VENTURA SONOMA) AND WINDOWS OS EXPERIENCE IN A PROFESSIONAL SETTING
Nice To Have
- Customer Facing Service Windows 10/11 skills MAC skills
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
Key Skills
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